Guest Services Agent

6 months ago


North Vancouver, Canada Capilano Group Full time

**Guest Services Agent**
**Department**:Operations

**Reports to**:Operations Supervisor (Guest Services Focus)

**General Description**:
Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and enthusiastic Park Ambassadors motivated by providing exceptional guest service.

Guest Service Agents welcome guests to Capilano and promote the Capilano experience by sharing specific knowledge of the park. Process admissions, BC Annual Passes, and attend to guests’ needs and enquiries. Ensure all guests are made aware of marketing promotions and interactive media within our venues, making every effort to exceed expectations.

**Other Duties and Responsibilities**:

- Work in several areas of the department including the Front Gate, Guest Service, Bridge House Guest Services and Groups and Information.
- Handle all guest inquires and concerns,
- Be the first friendly face guests see when entering the park.
- Sell tickets, process BC Annual Passes and online E-Store tickets and provide concierge services.
- Smile and greet every Guest,
- Assist with line control to increase queue speed and to direct guests to the appropriate available ticket window,
- Welcome guests to Capilano by approaching them and providing your specific park knowledge and personal enthusiasm,
- Ensure that guests have a clear understanding of the Capilano Suspension Bridge Park experience and what we have to offer (providing available materials),

**Qualifications**:

- Must be able to work a variety of shifts including evenings, weekends and holidays
- Minimum 1 year of Guest Services experience
- Positive, friendly, outgoing, and energetic personality
- Excellent interpersonal skills
- Previous experience in public speaking is an asset
- Level 1 or 2 occupational first aid is an asset
- Second language is an asset
- Team Members are required to be on their feet for extended periods of time
- Team Members are expected to deliver the position as described under various weather conditions including but not limited to sun, rain, snow, sleet
- Team Members must be able to work in a variety of weather conditions in the dark
- Team Members are occasionally required to lift and carry up to 20lbs, climb a step ladder or step stool

**Wage: $18/hr.**

ShjAuXJToN


  • Guest Service Agent

    6 months ago


    North Bay, Canada Vrancor Full time

    **Job description** **POSITION AVAILABLE: GUEST SERVICE AGENT** **Location: Hampton Inn by Hilton North Bay** **Address: 950 McKeown Avenue North Bay, ON P1B 9P3** **REPORTS TO**:GUEST SERVICES MANAGER** **_Must be available Monday to Sunday 7am-11pm**_ **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest...

  • Guest Services Agent

    7 months ago


    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    6 months ago


    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    6 months ago


    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    6 months ago


    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests...

  • Guest Services Agent

    6 months ago


    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    6 months ago


    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...

  • Guest Services Agent

    2 months ago


    North Vancouver, Canada Capilano Group Full time

    **Guest Services Agent** **Department**:Operations **Reports to**:Operations Supervisor (Guest Services Focus) **General Description**: Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and...

  • Guest Service Agent

    3 months ago


    Vancouver, Canada OPUS Vancouver Full time

    As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure. Ensuring they have a memorable experience with us by making emotional connections with them. **Responsibilities**: - Greet, check-in, respond to requests and settle accounts while providing exceptional service - Take initiative to add a...

  • Guest Services Agent

    7 months ago


    Vancouver, Canada Days Inn Vancouver Downtown Full time

    Job Summary: **Responsibilities**: - Greet and welcome guests upon arrival with a friendly and professional demeanor - Assist guests with check-in and check-out processes efficiently - Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions - Manage reservations and room assignments to optimize...

  • Guest Services Agent

    7 months ago


    Vancouver, Canada Accor Full time

    Company Description Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde...

  • Guest Service Agent

    7 months ago


    Vancouver, Canada Paradox Hotel Vancouver Full time

    **Job description** **Company description** Paradox Hotel Vancouver is a boutique hotel offering an eclectic mix of comfort and style. Here, contemporary laid-back luxury, comfortable rooms, and incredible amenities are just the beginning. We pride ourselves on our unconventional approach to hospitality; where over-the-top service, upscale offerings, and a...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Guest Service Agent

    6 months ago


    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent (Night Shift)** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent (Night Shift) is responsible to ensure guest...

  • Guest Service Agent

    6 months ago


    North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent (Night Shift)** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent (Night Shift) is responsible to ensure guest...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...


  • North York, Canada Vrancor Full time

    **POSITION AVAILABLE: Guest Service Agent/Night Auditor** **REPORTS TO**:Guest Services Manager** **LOCATION: Novotel Toronto North York** **ADDRESS: 3 Park Home Avenue Toronto, ON M2N 6L3** **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest...

  • Guest Service Agent

    6 months ago


    Vancouver, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...