Customer Service Representative

4 days ago

Hamilton, Canada Hydrogardens Full time

**Hydrogardens is a TERIS company, the largest provider of supply chain services for greenhouse and nursery horticultural producers, produce growers, garden centers, municipalities, landscapers and pest management professionals. TERIS is a national distributor with four warehouses located in Laval, Quebec, St-Remi and Ancaster, Ontario. With its fleet of trucks and specialized transport partners, TERIS guarantees quality delivery services throughout Canada.**

**You have 2+ years of experience in a customer service position and you are a motivated, enthusiastic with good communication skills. Also, you have good knowledge in retailing and distribution.**

**The customer service representative main function is to act as a link between the sales, shipping and purchasing departments. The market development officer also serves as the internal contact point for HYDROGARDENS customers.**

**MAIN DUTIES AND RESPONSIBILITIES**

**_Customer Service _**
- Assisting customers with telephone orders.
- Responding to customer requests for information.
- Approaching customers to arrange new delivery dates in the event of overdue orders.
- Notifying the buyer in the event of a refusal by the client to extend the delivery date.
- Informing TERIS representatives of any updates or changes to their respective customer orders.
- Maintaining his or her product knowledge up to date.
- Keep store product display.
- Keep store product display and showcase well maintained and up-to-date.

**_Administration_**
- Preparing the report of the requested dates.
- Tracking and following up on outstanding customer orders.
- Attending team meetings.

**_Other_**
- Replacing other workers at the front counter when necessary.
- All other tasks aimed at improving the efficiency and profitability of the organization.

**REQUIREMENTS**
- Basic knowledge of sales techniques.
- Strong ability to learn how to use an ERP system.
- Experience with Omni ERP (an asset).
- Experience with WMS system and RF scanner (an asset).
- Ability to use Microsoft suite effectively.
- Sound understanding of the laws and regulations applicable to certain products.
- Excellent command of English (spoken and written).

**BENEFITS**
- Salary: $20 - $25/hour
- he opportunity to work for a growing employer.
- Permanent position, 40hours /week.
- Stable work schedule from Monday to Friday, 8am to 5pm.
- Two weeks of vacation time accumulated per year.
- Two cumulative paid sick days.
- Group RRSP/DPSP with employer contribution.
- Group insurance paid in part by the employer.
- Employee Assistance Program (EAP)
- Long-term disability insurance.
- Life insurance.
- Virtual doctor consultation program (EQ Care).

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

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