Customer Service Representative
3 weeks ago
We are seeking a Customer Service Representative to join our team
You will be responsible for helping customers by providing product and service information and resolving issues.
**Responsibilities**:
- Handle customer inquiries and complaints
- Provide quotations and source product as required
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Offer support as needed to other employees
**Qualifications**:
- Some previous experience in customer service required
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Knowledge of the lifting and rigging industry would be an asset
We offer company-sponsored medical benefits, an RSP program, and profit sharing.
Hours of work 8:30 am to 5:00 pm.
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