Program Manager

5 months ago

Mississauga, Canada Canada Data Communications Management Corp. Full time

**Position: Program Manager**
**T**ype: Permanent Full-Time**
**Location: Vipond (Mississauga)**

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.

Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency - no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

We’re looking for a Program Manager who will be delivering highly effective data driven campaigns on time for a variety of markets and liaise with clients, agencies and internal departments from start to finish on all projects.

**KEY RESPONSIBILITIES**:

- Be the primary point of contact for clients and coordinate between internal departments (Client Services, Operations, Programming, Procurement, IT etc.)
- Work with Account Executives by providing them with key support for administrative tasks, planning out new projects or orders for customers assigned.
- Lead client activities related to the management of projects including answering client inquiries and executing on kitting/fulfillment projects, print, production, estimating, inventory and client deliverables.
- Manage the project lifecycle of key Client projects from estimation, to development, testing and production implementation for both print and electronic output delivery.
- Create work back schedules, manage all aspects of production, and follow up with job analyses after completion as needed.
- Manage in house levels of inventory and ensure orders are replenished in a timely matter for production of print and mail.
- Act as intake contact for any Client or Production related issues. Ensure issues are raised to the correct department, lead meetings to drive resolution and produce write ups to present to Account Executives and Client.
- Interpret and create instructions for various internal teams, perform quality control on all letter copy and print proofs, review audits, coordinate data transfers.
- Establish and maintain quality control standards and check points to ensure work is completed to standards and customer specifications.
- Conduct postmortems and lessons learned after project completions and incorporate details into new projects.

**REQUIREMENTS**:

- Working experience in marketing production/account management in the commercial print industry, with a strong understanding of offset, digital print and large format specifications.
- Strong customer service skills, with ability to work overtime to meet customer demands with little to no notice
- A champion of "process", strong data reporting and problem solving skills, clear and direct communication both oral and written, proven negotiator with impeccable organizational skills and attention to detail, the ability to make sense of the abstract, and to raise the bar to set new standards.
- Ability to enable cooperation with all levels of internal and external contacts, strong sense of urgency and the ability to work well under pressure and meet deadlines.
- Well-developed analytical and problem solving competencies with strong initiative, sound judgment, and decisiveness
- Dynamic, self-motivated, with the ability to work independently and proactively.
- Strong computer skills including Microsoft Office and experience in Microsoft Dynamics 365 is an asset

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

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