Program Manager, Patient Support Programs

6 months ago

Mississauga, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

**Job Summary**

The Program Manager, Patient Support Programs is the lead in managing clients and internal stakeholders, ensuring programs are conducted professionally, on schedule, and on budget in accordance with established specifications.

Working with the client the Program Manager will establish best business process for the program by planning, implementing, controlling and evaluating operational and business performance.

**Specific Responsibilities**
- Helps identify opportunities for improving operational effectiveness with an emphasis on total customer service and cost control
- Ensures client satisfaction in overall delivery of program requirements by working cross collaboratively with ancillary business units
- Subject matter expert on business processes, workflow, productivity, quality and program structure
- Ensures high level of customer responsiveness with proactivity in addressing and solving issues
- Participates in strategic customer meetings and other business review meetings to ensure understanding of customers’ short and long term strategies
- Continuous monitoring of the KPIs/SLAs and AR to ensure that programs service levels are maintained
- Develop customer management objectives and represent customer needs in collaboration with internal stakeholders
- Prepares monthly revenue forms, customer billings and financial management reports
- Prepares and maintains electronic program binders and ensures that program documentation is up to date.
- Identifies business development or expanded service opportunities within existing client base, and works with the Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade shows and other networking activities as required
- Responsible for building a team environment and provide coaching and documented performance management
- Lead strategies for employee engagement, wellness and increased productivity
- Ensures all training both corporate and program/project specific are up to date and complying with QMS requirements
- Assist the Quality management team with audit activities as needed
- Participates in implementation and support of quality initiatives as it relates to the program
- Other duties as required

**Minimum Qualifications**
- Post Secondary education, Undergraduate in business or healthcare
- Minimum of 5 + years of experience in program or case management
- Minimum of 5 years working in the healthcare industry

**Key Competencies**
- Proven leadership and ability to motivate, influence and coach others.
- Effective negotiation skills
- Bilingualism (English/French) would be considered an asset
- Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders
- Excellent interpersonal skills
- Data and analytics management
- P & L management
- Key Account Management
- Exposure to Business development
- Delegation (program dependent)
- Change Management
- Effective prioritization
- Forecasting
- Negotiating (persuasion and influence)

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselve

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