Patient Services Assistants

2 weeks ago

Toronto, Canada Home and Community Care Support Services Full time

**Job Description**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity.

**If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. **We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.As a valued member of our Home and Community Care team, you will provide support for the assigned Care Coordinator team in their daily activities to ensure that patients receive prompt, effective customer service.**What will you do?**
- Provide administrative support services to Care Coordinators
- Process new referrals, and orders for services, supplies and equipment
- Process and assist in managing confidential patient records
- Enter, update and maintain a high volume of patient data in the electronic database
- Answer a high volume of telephone inquiries from patients, families and service providers, and refers callers as appropriate
- Provide back-up support to other positions, as required

**What must you have?**
- A Grade 12 diploma (minimum)
- 2+ years’ related office administration experience
- Familiarity with medical terminology, acquired either through coursework or experience working in a healthcare setting
- Accurate keyboarding/data-entry skills
- Excellent organizational skills and ability to work with mínimal supervision
- Advanced multi-tasking skills, with the ability to meet performance and service goals
- Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
- Excellent oral and written communication skills
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

***
**What would give you an advantage?**
- A college diploma in the health or social services field, or business/office administration
- Knowledge of Home and Community Care Support Services
- Ability to speak French or another second language
- Previous work experience in a clinic environment

**What do we have to offer?**

**We know wellness is supported with work-life balance. **In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who are we?**

**We are Home and Community Care Support Services, ready to serve every person in Ontario.** We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.**What do I need to know?**

**Anticipated Start Date**: September 11, 2023**Hours of work**: 7 hour shifts - between the hours of 8:00 a.m. and 8:00 p.m. (The successful applicant may be required to work a maximum of three (3) weekends out of six (6) in each posted schedule)**Site**: Chatham and Sarnia site**Unionized Position**
- This position will be expected to be onsite in the office or clinic location on a regular basis and/or as determined by the Employer. The successful applicant must be willing and able to attend onsite as required._

**How do I apply?**- Please have your documentation submitted by
- **4:30pm, August 25, 2023**.
- **_Please specify which site you are interested in on your cover letter._**

**Committed to Diversity and Inclusion

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