Supervisor, Patient Support Services

4 weeks ago


Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
Reporting to the Sr. Manager Patient Support Services, the Supervisor is responsible for ensuring a high level of customer service satisfaction within the provisions of the Housekeeping, Linen and Transport Services of the Hospital in a unionized environment. This position is the primary point of contact for all service issues related to Housekeeping, Linen and Transport Services. The Supervisor is responsible for providing day to day supervision to front-line Housekeeping Aides, Patient Service Aides, Linen Porters and Transport Aides within the department. This position is responsible for ensuring that adequate staffing levels are maintained to ensure the efficient operation of the department. The Supervisor will also be responsible for leading, training and managing a diverse workforce within a 24/7 operation which provides service across the entire Hospital

**Here's What You Get to Do**:

- Acts as the primary customer service contact on Housekeeping/Linen/Transport/Waste Management related matters to patients, families, nursing and other staff in the Hospital, working collaboratively to achieve a high level of customer satisfaction
- Maintains a system of seamless delivery of all related services pertaining to Housekeeping, Linen and Transport services.
- Prioritizes and ensures timely completion of service requests.
- Works with Clinical Leaders and departmental managers to ensure Patient Service Aide services are provided to the patient units and cleaning services in non-patient areas meet standards and expectations.
- Assists the Sr. Manager in the development of departmental objectives, goals, policies and procedures as set by Hospital Administrative policies, Canadian Accreditation Standards, and C.S.A. standards.
- Implements and maintains the departmental quality assurance systems.
- Prepares quality assurance reports from inspections and reviews with the Sr. Manager, ensuring a follow up action plan is in place for any deficiencies noted.
- Participate in operational initiatives and technology improvements to improve service level outcomes.
- Responsible for the day to day supervision of staff, including Patient Service Aides, Housekeeping Aides, Linen Porters, CS & TD Transport Aides.
- Provides guidance, leadership and direction to staff through coaching, advising and mentoring to help enable staff to carry out their responsibilities aligning with the departments policies/procedures as well as legislation requirements of the Health Promotion Protection Act, OHSSS Act, WHMIS guidelines.
- Promotes awareness of the occupational health and safety programs, and ensures that the department is in compliance through the department safety audit program.

**Here's What You Need**:

- Graduate of an applicable Community College level program and/ or
- Successful completion of the OHA Environmental Services Leadership Certification - Level 1 & 2
- Minimum 3 years supervisory experience in either Environmental or Facilities Services in the health care field preferred.
- Demonstrated knowledge of environmental health care services and procedures, Infection Control and C.S.A. Standards an asset
- Familiarization with Housekeeping equipment and instrumentation considered an asset.
- Demonstrated knowledge of supervising in a unionized environment strongly preferred.
- Understanding infection control measures to ensure cleanliness is maintained and to avoid any cross contamination.
- Ability to work in a fast paced environment where multiple priorities must be managed across three separate departments focusing on specific service needs (Housekeeping, Linen and Transport) responding to customer service issues to ensure concerns are being responded to accordingly. dealing with union executive representatives and a diverse workforce within a 24/7 operation across the entire hospital campus.

**Employment Type**:

- Full Time
- Available to work days, midshift and evenings; 5 shifts per week.
- Monday - Friday 11pm -7am.

**Our Comm



  • Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...


  • Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...


  • Toronto, Canada The Hospital for Sick Children Full time

    Reporting to the Sr. Manager Patient Support Services, the Supervisor is responsible for ensuring a high level of customer service satisfaction within the provisions of the Housekeeping, Linen and Transport Services of the Hospital in a unionized environment. This position is the primary point of contact for all service issues related to Housekeeping, Linen...


  • Toronto, Canada Home and Community Care Support Services Full time

    **Job Description**: **CLASSIFICATION**: Manager, Patient Services **CATEGORY**: Temporary Full-time (Approximate 6-12 month duration) **DEPARTMENT**: Patient Services **RESPONSIBLE TO**: Director, Patient Services **SCHEDULING**:Days with occasional evening and weekend work **POSITION OUTLINE**: *** - Reporting to the Director, Patient Services, this...


  • Toronto, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity. **If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over...


  • Toronto, Canada Home and Community Care Support Services Full time

    **Job Description**: **_CARE AND BE CARED FOR - THIS IS YOUR HOME_**: Do you have a passion for leading people to achieve exceptional patient outcomes? Do you have strong planning, management, and evaluation skills? Are you looking to make a difference in your community? You’re looking in the right place. What will you do? *** Reporting to the Director,...


  • Toronto, Canada Home and Community Care Support Services Full time

    Job Description Job Description Are you an experienced leader within the health care industry that possesses an exemplary track record of delivering high quality programs focused on patient and family centered care? Are you seeking a rewarding career that will enable you to make a positive difference in the community whilst working in an...


  • Toronto, Canada Home and Community Care Support Services Full time

    Job Description Job Description Are you an experienced leader within the health care industry that possesses an exemplary track record of delivering high quality programs focused on patient and family centered care? Are you seeking a rewarding career that will enable you to make a positive difference in the community whilst working in an...


  • Toronto, Canada Compass Group Full time

    **Working Title**:Patient Food Service Supervisor **Employment Status**: Full-Time **Starting Hourly Rate**: 24.50 **Address**:555 Finch Avenue West Toronto ON M2R1N5 **New Hire Schedule**:Weekends, 12-hr shifts You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support...


  • Toronto, Canada Home and Community Care Support Services Full time

    Job Description Multiple Positions Available: Permanent Full Time: Central East Temporary Full Time: Hamilton Niagara Haldimand Brant & Erie St. Clair Temporary Full Time: Toronto Central CARE AND BE CARED FOR - THIS IS YOUR HOME Are you a strategic health care leader that drives effectiveness, efficiency and high quality performance? Do you have...


  • Toronto, Canada Home and Community Care Support Services Full time

    Job Description Multiple Positions Available: Permanent Full Time: Central East Temporary Full Time: Hamilton Niagara Haldimand Brant & Erie St. Clair Temporary Full Time: Toronto Central CARE AND BE CARED FOR - THIS IS YOUR HOME Are you a strategic health care leader that drives effectiveness, efficiency and high quality performance? Do you have...


  • Toronto, Canada Sinai Health Full time

    Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our...


  • Toronto, Canada Sinai Health Full time

    Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our...


  • Toronto, Ontario, Canada Compass Canada Full time

    Working Title: Patient Food Service Supervisor Employment Status: Full-Time Starting Hourly Rate: 24.50 Address: 555 Finch Avenue West Toronto ON M2R1N5 New Hire Schedule: Weekends, 12-hr shifts You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the...


  • Toronto, Ontario, Canada Compass Canada Full time

    Working Title: Patient Food Service Supervisor Employment Status: Full-Time Starting Hourly Rate: 24.50 Address: 555 Finch Avenue West Toronto ON M2R1N5 New Hire Schedule: Weekends, 12-hr shifts You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the...


  • Toronto, ON, Canada Home and Community Care Support Services Full time

    Job Description Multiple Positions Available: Permanent Full Time: Central East Temporary Full Time: Hamilton Niagara Haldimand Brant & Erie St. Clair Temporary Full Time: Toronto Central CARE AND BE CARED FOR - THIS IS YOUR HOME Are you a strategic health care leader that drives effectiveness, efficiency and high quality performance? Do you have...


  • Toronto, Canada Compass Group Full time

    **Schedule: 12 hour shifts weekend** **Wage: $24.50/hr** **Location: North York General Hospital, 555 Finch Avenue West, Toronto, M2R 1N5** You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000...


  • Greater Toronto Area, Canada Home and Community Care Support Services Full time

    **Job Description**: **Multiple Positions Available**: - ** Permanent Full Time: Central East**: - ** Temporary Full Time: Hamilton Niagara Haldimand Brant & Erie St. Clair**: - ** Temporary Full Time: Toronto Central** **CARE AND BE CARED FOR - THIS IS YOUR HOME**: Are you a strategic health care leader that drives effectiveness, efficiency and high...


  • Toronto, Canada Compass Canada Full time

    Working Title: Patient Food Service Supervisor Employment Status: Full-Time Starting Hourly Rate: 24.50 Address: 555 Finch Avenue West Toronto ON M2R1N5 New Hire Schedule: Weekends, 12-hr shifts You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's...


  • Toronto, Canada Aramark Full time

    The Patient Food Service Supervisor plans, administers, directs and manages food production, food preparation, food assembly, ware washing and distribution and prethermalization of patient meal trays, complying with the standards established by Aramark Healthcare, regulatory agencies and client in a multi-site Acute Care Hospital and Long-Term Care. Leads...