Vice President, Patient Services

Multiple Positions Available:

• Permanent Full Time: Central East
• Temporary Full Time: Hamilton Niagara Haldimand Brant & Erie St. Clair
• Temporary Full Time: Toronto Central

Are you a strategic health care leader that drives effectiveness, efficiency and high quality performance? Do you have experience providing senior leadership, direction and oversight for home and community care programs and services? Are you passionate about exceptional health care and driven by a desire to help others? 

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. ​​​We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

Home and Community Care Support Services is looking for a senior health care leader with an in depth knowledge of the community health sector and the demonstrated commitment to lead the improvement of patient experience through high quality care. 

Reporting to the Chief Patient Services Officer, the Vice President, Patient Services will lead strategic planning and delivery of home and community care services, which includes accountability for building and maintaining relationships with community health partners and contracted provider agencies. This position will also be responsible for creating strategic partnerships with other organizations within the healthcare sector, achieving strategic and annual performance objectives and seamlessly developing and integrating new programs and services.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan

What will you do?

• Ensure home and community care operations promote the delivery of effective high quality patient care to meet the needs of the community and achieve the best possible patient outcomes and meet goals and performance expectations
• Provide strategic leadership, direction and oversight for the management of home and community care programs and services
• Facilitate the translation of Ministry and Home and Community Care goals and objectives into the establishment of meaningful strategic directions and business objectives
• Develop, implement, monitor and evaluate key home and community care performance and accountability activities that improve patient access to care and the quality and delivery of services
• Identify home and community care budget requirements and ensure funds are spent in a manner that effectively supports home and community care service goals and objectives
• Provide authoritative advice on high impact and high risk initiatives and issues, and ensure appropriate risk management strategies and measures are in place
• Establish and maintain strong relationships and partnerships with Home & Community Care Support Services colleagues, the Board of Directors, MOHLTC, contracted service providers, hospitals, Long-Term Care homes, social services agencies, other community-based organizations, other Ministries, the primary care community and offices of elected officials
• From an evidence-based framework, provide strategic direction to the improvement and innovation in home and community care programming and care delivery models
• Establish a sustainable operational structural design that enables clarity of operational accountabilities across home and community (inclusive of CSS, mental health and addictions, primary care), nimbleness in responding to system pressures and priorities
• Work closely with leaders across Home & Community Care Support Services to ensure alignment and linkages across regions to enable system-wide integration of program management and quality indicators and measures
• Monitor, analyze and provide recommendations related to indicators for patient experience, the provision of patient care, partnerships, and stewardship and implement changes as required
• Ensure the operations promote the delivery of effective high quality client services to meet the needs to the community and achieve the best possible client outcomes within the context of a balanced budget, available resources and government priorities

What must you have?

• Post-secondary/Master’s degree in health administration, public administration or related field
• Registrant in good standing with a Regulated Health Professional body
• Minimum 10 years of senior management experience in the community health sector, ideally in a large and complex health and human service delivery organization
• Significant experience in a patient services healthcare role with demonstrated experience in strategic leadership positions involving business and partnership development
• Innovation and demonstrated effectiveness in translating knowledge of current and emerging health care issues, environmental factors and organizational behaviour theory into practical application towards the goal of a high quality, accessible, integrated and sustainable health care system
• Experience in the successful development, implementation and monitoring of operational, performance, accountability and quality improvement initiatives at both strategic and operational levels
• Demonstrated ability to build, enhance and maintain strategic relationships with community organizations, local and provincial governments, health service providers and others
• Practical knowledge and understanding of relevant legislation
• Extensive knowledge of the government’s health care agenda and the evolving role of Home & Community Care Support Services within the health care sector
• In-depth understanding of service delivery models, emerging issues and future opportunities in the healthcare environment
• Superior communication and conflict resolution skills to work with staff, patients, and service providers at the executive level
• Highly-developed change management skills to lead Home & Community Care Support Services’ evolving care coordination delivery role and models
• Expert knowledge of performance metrics, analysis and reporting, including financial data, quality indicators and quality improvement initiatives
• Skilled in managing interprofessional teams and bringing together staff functions to accomplish objectives

What would give you the edge?

• Knowledge of community-based care coordination practices, Home & Community Care Support Services policies and procedures
• Fluency in French

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

Interested candidates should submit their resume and cover letter no later than 4:00 pm on May 22, 2024.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.