Sales Assistant and Receptionist

3 weeks ago


Edmonton, Canada Encore Metals Full time

With a rich history dating back to 1892, Encore Metals has been a leader in the metal industry, supplying materials to diverse manufacturing sectors and driving innovation across markets. Our extensive client base includes Forestry, Mining, Aerospace, Technology, Electronics, Oil/Gas, Automotive, and Construction industries, where we foster strong, collaborative partnerships to achieve collective growth and success. At Encore Metals, we prioritize exceptional customer service and satisfaction through close customer collaboration and a partnership-oriented approach.

**Are you a self-starter with a positive work ethic and a willingness to learn?** This is your opportunity to excel in a dual role that involves both administrative and sales tasks. As a Sales Assistant and Receptionist, you will be responsible for:
**Duties and Responsibilities**:

- Maintain timely, effective communication with customers, vendors, and company personnel.
- Direct calls, greet visitors, and engage in conversation with customers to assist them as needed.
- Receive, distribute, and send out mail and courier packages.
- Code test reports and load sheets and scan all shipping documents and test reports.
- Sort pick tickets, manifests, and purchase orders for scanning.
- Direct various correspondence (letters, faxes, etc.).
- Provide appropriate action for resolution of customer service problems.
- Support Sales in complying with customer-driven special requirements and needs.
- Maintain customer satisfaction through superior service.
- Assist sales team in developing market (brochure) campaigns and prepare sales documents, purchase orders, and sales reports as needed.
- Build relationships with prospects, classify new accounts (some outbound calling), and determine customers’ needs and wants for Territory Managers.
- Carry out the Quality Policy as directed and trained by the Quality Manager or designated representative.
- Participate in ongoing training, industry events, and customer visits.

**Minimum Qualifications**:

- One year experience in an office environment preferred.
- Working knowledge of MS Office.
- Sales experience is an asset but not a requirement.
- Excellent organizational and attention to detail skills with the ability to multitask efficiently.
- Self-starter attitude, positive work ethic, and a willingness to learn and ask questions.
- Demonstrated ability to communicate effectively, efficiently in a professional manner with both internal and external clients.

Pay: $20.00-$25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you legally authorized to work in Canada?

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (required)

Work Location: In person



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