Regional Manager

4 weeks ago

Oakville, Canada Commissionaires Great Lakes Full time

**INTRODUCTION**:
Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security needs of both private and public sector clients. These include uniformed guard, mobile response and support services, by-law enforcement and identification services.

Reporting to the Vice President - Client Services, the Regional Manager will serve as the voice of the customer within the organization ensuring a high level of client satisfaction through the management of service deliverables, providing support, direction and training to our commissionaires, keeping accurate records, ensuring a safe work environment, meeting regularly with the client representative(s), updating contract details, and recommending efficiencies to service as appropriate. Your commitment to serving the needs of our clients and employees will encourage client and employee loyalty and enhance our organization’s success.

***:

- **Job type**: Full-time permanent
- **Reports to**: Vice President - Client Services
- **Anticipated start date**: May 2024
- **Salary**: Offering a competitive salary based on experience
- **Hours of work**: 8 am
- 4 pm, Monday through Friday (Hybrid 3/3)
- **Office Location**: 2947 Portland Drive, Oakville, Ontario

**DUTIES AND RESPONSIBILITIES**:

- Manage client relationships and serving as an escalation point for site staff
- Meet with clients regularly to assess service delivery and overall site performance
- Ensure all processes, policies, and procedures are adopted including but not limited to performance reviews, scheduling, recruiting, etc
- Manage the effectiveness of assigned supervisors and employees by providing sound leadership, management, guidance and coaching
- Actively participate in the staffing process; including interviews and selection through competitions and appointments
- Conduct contract and employee investigations and provide recommendations
- Ensure complaints, problems and requests are effectively resolved in a timely manner
- Conduct operations in accordance with ISO objectives, all applicable Employment and Labour Standards Legislation, the Private Security and Investigative Services Act (PSISA) and client requirements
- Prepare and submit ISO Non-Compliance Reports and Corrective Actions Report
- Ensure health and safety related activities are completed in a timely, accurate and efficient manner Other duties as reasonably assigned
-

**REQUIREMENTS**:

- Post-secondary Diploma in a related field such as: Business Administration, Police Foundations, Operations Management or equivalent level of experience
- Minimum five (5) years’ middle management experience with several direct reports
- Highly reliable and able to work in a dynamic work environment
- Positive attitude and ability to provide strong leadership to supervisors and commissionaires in the field
- Must be perceived as a strong leader by those who will be reporting into the position
- "Self-starter" with ability to execute with little supervision
- Excellent interpersonal, communication and presentation skills who enjoys being a mentor and coach
- Must have or qualify for Federal Secret Level II clearance and hold valid security guard licence
- Must be able to commute to and from the workplace, to the various client site locations throughout CGL

**WE ARE EXCITED FOR YOU TO OFFER US**:

- Superior oral and written communication skills in English
- Strong customer/client service orientation
- Excellent interpersonal skills with the ability to influence, motivate, and resolve conflict
- Strong management skills, including the ability to prioritize work and meet deadlines
- Excellent interviewing and negotiation skills
- Analytical skills with a problem-solving attitude
- Self-motivated with ability to function autonomously in a dynamic environment
- Results oriented with the ability to work under pressure
- Ability to use tact, diplomacy, discretion, and confidentiality.
- Strong computer skills (MS Office Suite and Client Relationship Management Systems or other software programs)

**WHAT WE OFFER YOU**:

- Medical and Dental
- Employee assistance program
- Family Assistance program
- Coaching and counselling support

**WORKING CONDIDTIONS**:

- Prolonged periods sitting at a desk and working on a computer
- Some after-hours work required
- Must be able to lift 15 pounds at a time

**We would like to thank all those who apply, however only those selected for an interview will be contacted.**

**Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws.

  • Regional Commercial Proposal Manager

    7 days ago

    Oakville, Canada Veolia Full time

    **Role Summary** **This is a dual reporting role, reporting into both the Global Commercial Director and the ES regional structure. As the Regional Commercial Manager, you will be the main interface and support to the region ensuring global consistency in deal review and approvals processes, driving profitable growth through ensuring opportunities are...

  • Regional Commercial Proposal Manager

    3 weeks ago

    Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full time

    This is a dual reporting role, reporting to both the Global Commercial Director and the ES regional structure. As the Regional Commercial Manager, you will be the main interface and support to the region ensuring global consistency in deal review and approvals processes, driving profitable growth through ensuring opportunities are focused on the regional and...

  • Regional Sales Manager

    2 days ago

    Oakville, Canada Randstad Canada Full time

    Regional Sales Manager - Eastern Canada (Ontario to Atlantic)Our client specializes in products for the construction and building industries. They manufacture drainage systems - surface water drainage, commercial, and residential drainage. We are looking for a strong Regional Sales Manager with experience in the building materials/ construction industry, as...

  • Regional Sales Manager

    2 days ago

    Oakville, Canada Randstad Canada Full time

    Regional Sales Manager - Eastern Canada (Ontario to Atlantic)Our client specializes in products for the construction and building industries. They manufacture drainage systems - surface water drainage, commercial, and residential drainage. We are looking for a strong Regional Sales Manager with experience in the building materials/ construction industry, as...

  • Regional Commercial Proposal Manager

    12 hours ago

    Oakville, Canada Veolia Full time

    Company Description Veolia Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment and reuse. We design and supply a range of water systems, from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment.  At WTS, we realize diverse teams make...

  • Regional Procurement Manager

    1 month ago

    Oakville, Canada BSA Wiberg by IFF Full time

    Job Title: Regional Procurement Manager - Food Industry Location: Canada-Montreal or Ontario **Job Description**: Key Responsibilities: - Develop and implement procurement strategies for the savory solutions ingredients category - Manage supplier relationships and negotiations to ensure timely delivery of high-quality ingredients at the best possible...

  • Regional Coordinator

    1 month ago

    Oakville, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** **What will you do?** - Lead regional marketing and partnering efforts through website management, powerpoint presentations, reporting, workshop coordination, community engagement facilitation and, strategy support - Manage regional team communication through newsletters, presentations, regional calls, and...

  • Technical Regional Sales Manager

    2 days ago

    Oakville, Canada Randstad Canada Full time

    Our client, a major manufacturer of industrial storage systems is currently looking for a Technical Regional Sales Manager to manage a team of technical sales reps. The opportunity is based out of the Oakville office.We are looking for strong sales leaders who can lead by example and help expand an already successful team. Advantages• Base Salary $120K...

  • Technical Regional Sales Manager

    2 days ago

    Oakville, Canada Randstad Canada Full time

    Our client, a major manufacturer of industrial storage systems is currently looking for a Technical Regional Sales Manager to manage a team of technical sales reps. The opportunity is based out of the Oakville office.We are looking for strong sales leaders who can lead by example and help expand an already successful team. Advantages• Base Salary $120K...

  • Pay Duty Clerk

    7 days ago

    Oakville, Canada Halton Regional Police Service Full time

    **The Team you are Joining - Who We Are**: The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a...

  • Security Systems Installer

    1 month ago

    Oakville, Canada H.A.R.P. Security Full time

    HARP Security is a full-service security provider for the **Halton Region**, offering our clients quality systems and matching services. HARP has been providing leading security for over 25 years, from our local monitoring centre, fleet of alarm response professionals and innovative Systems Integrators. At this time, we are expanding our Technical Department...

  • Security Alarm Installer

    1 month ago

    Oakville, Canada H.A.R.P. Security Full time

    HARP Security is a full-service security provider for the **Halton Region**, offering our clients quality systems and matching services. HARP has been providing leading security for over 25 years, from our local monitoring centre, fleet of alarm response professionals and innovative Systems Integrators. At this time, we are expanding our Technical Department...

  • Security Guard

    1 month ago

    Oakville, Canada Paladin Security Full time

    Security Guard - Part Time (Night) - Region of Halton **Position**: Security Guard **Site**: Region of Halton (1151 Bronte Road) **City**:Oakville **Status**: Part Time **Hours**:Saturday & Sunday (2000-0800 hrs.) **Pay Rate**:$18.73 /hr. **Site Description**: Halton is the Golden Horseshoe of Southern Ontario. From a population of 548,435 in 2016. We...

  • Region of Halton

    1 month ago

    Oakville, Canada Paladin Security Full time

    Region of Halton - Full Time - Security Guard **Position**: Security Guard **Site**: Region of Halton (1151 Bronte Road) **City**:Oakville **Status**: Full Time **Hours**:Tuesday to Saturday (00:45 - 08:15) **Pay Rate**:$18.73 /hr. **Site Description**: Halton is the Golden Horseshoe of Southern Ontario. From a population of 548,435 in 2016. We are...

  • Region of Halton

    1 month ago

    Oakville, Canada Paladin Security Full time

    Region of Halton - Full Time Security Guard **Position**: Security Guard **Site**: Region of Halton (1151 Bronte Road) **City**:Oakville **Status**: Full Time **Hours**:Monday to Friday (2300 -0700) **Pay Rate**:$17.51 / an hour **Site Description**: Halton is the Golden Horseshoe of Southern Ontario. From a population of 548,435 in 2016. We are...

  • Station Duty Clerk

    7 days ago

    Oakville, Canada Halton Regional Police Service Full time

    **The Team you are Joining - Who We Are**: The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a...

  • Category Management Lead

    1 month ago

    Oakville, Canada Veolia Full time

    **At WTS, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, with competitive benefits and flexible work...

  • IT Security Specialist

    7 days ago

    Oakville, Canada Halton Regional Police Service Full time

    **The Team you are Joining - Who We Are**: The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a...

  • Information Technology Service Desk Assistant

    4 weeks ago

    Oakville, Canada Halton Regional Police Service Full time

    **The Team you are Joining - Who We Are**: The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a...

  • Project Manager III

    3 weeks ago

    Oakville, Canada Ontario Water Works Association Full time

    Reporting to: Manager of Water and Wastewater Planning The Project Manager III is responsible for leading Region-wide water and wastewater studies to support growth in Halton Region. Key undertakings that the Project Manager III will lead include: Complex Municipal Class Environmental Assessment (MCEA) studies Feasibility studies Other water and wastewater...