Consultant, Best Practices

3 months ago

Toronto, Canada CT Corporation Full time

**What you’ll do**

Reporting to the Manager, Store Operations Best Practices, the Consultant, Store Operations Best Practices will play a key role for the Store Operations Team; responsible for the program roll-out and sustainment of operational programs, including; writing, editing and compiling operational process training documents, schedules, deployment plans and post-launch ROI data analysis and reporting.

The Consultant, Store Operations Best Practices Consultant will take complex retail operation information related to day-to-day store operations and communicate it clearly, concisely, and accurately leveraging the appropriate software programs. In addition, the Consultant, Store Operations Best Practices will be responsible for establishing the best format and customized curriculum to meet the needs and objective for each project. They will work closely with key stakeholders on operational process initiatives to design, build and deliver a multitude of strategic business solutions which will enable the Store Support Team to implement and sustain various initiatives to improve operational costs and efficiencies across our network of stores.
- Work closely with Store Operations team to transform often complex and technical process information into action-focused documentation for stores and the field teams, in the form of guides and process health checks.
- Responsible to create various technical and operational documents for internal use by Canadian Tire Retail Dealers and stores
- Ensure consistent language, style and formatting of documentation
- Organize production schedules for assigned projects and work closely with key stakeholders to meet deadlines
- Ensure that metrics are built into all learning strategy documents and executed on by monitoring/assessing the effectiveness of each curriculum and recommend modifications as needed to ensure retention and desired outcomes
- Utilize metrics to establish and maintain ROI reporting on delivered programs
- Act as an ambassador for the Canadian Tire brand when engaging with store team members
- Proactively take the initiative and the lead for identifying, escalating and resolving issues
- Remain current with industry programs, tools and trends to continue to improve operation program documents
- Support brainstorming sessions, program design workshops lead by the Best Practice Manager and/or Associate BP Manager
- Support development and proper functionality of Operational Health Checks (OE Tools)
- Monitor program performance against KPI and critical success factors leveraging access data bases to provide recommendations for improvements
- Maintain databases with relevant and up to date information and organized in logical and user-friendly format
- Document feedback and suggestions to help continue to refine and improve programs and initiatives
- Assisting with program tracking, scheduling and capacity planning for the REM Team

**What you bring**
- Business or Communications Degree or Diploma, BCOMM/BA degree, or 2-3 years experience in a business-related field
- Exceptional writing, editing and proofreading skills, and attention to detail - particularly with respect to document formatting and formal writing principles
- Advanced skills in Adobe InDesign, Microsoft Project, Visio, Access, Publisher and PowerPoint or similar
- Familiarity with video capture and editing software is an asset
- Ability to manage multiple competing priorities in a fast-paced, constantly changing and deadline-driven environment
- Ability to analyze operational processes, make recommendations and translate into documentation to support training and program implementation
- Attention for detail and a readiness to continually look for different ways to improve program deployments and documentation
- Excellent communication and interpersonal skills and the ability to interact and collaborate with cross functional teams
- Ability to adapt to changing priorities, taking the initiative to learn cross functional tasks/responsibilities and enthusiastic about seeking out better ways of doing business
- Knowledge and experience with Frontier is an asset
- Understanding of store operations, specific to Retail / Canadian Tire Retail is an asset
- Bilingualism in English and French is considered an asset
- Periodic travel to Canadian Tire Stores across Canada

**Hybrid**

W e value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-NV1

**About Us**

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our

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