Bilingual Customer Care Representative

2 weeks ago

Markham, Canada Pet Valu Full time

Location: Markham, Ontario

**Job Description**:
Job Summary

**Responsibilities**:

- Work from home.
- Bilingualism in French/English is required.
- Receives and responds to inquiries regarding company loyalty programs.
- Receives and responds to inquiries relating to our E-commerce platform and in-store experiences including:

- Assistance navigating websites.
- Assistance with order creation, shipment, and payment processes
- Ensures standardized response processes put in place for customer service are followed. Updates these processes as required.
- Maintains high service levels by ensuring key performance goals and metrics are met, or exceeded
- Loyalty related accountabilities:

- Connecting with Loyalty Marketing to resolve customer, program level or system related problems for Loyalty issues
- New member weekly card fulfillment process

Experience & Education
- Bilingualism in French/English is required.
- High School Graduate; University or College Degree is a plus
- 1-3 years' customer support experience
- Retail experience

Additional Skills:

- Exceptional interpersonal skills highlighted by excellent verbal and written communication skills.
- Strong listening skills are required to assess a situation for an appropriate response, along with the ability to deal with sensitive information and situations.
- A Team player, as this position will require working with other departments, along with customers, store staff and Franchisees
- Must possess a friendly and professional attitude with the ability to develop rapport quickly with customers and internal partners
- Good organizational skills, along with the ability to multi-task multiple priorities
- Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action
- French speaking an asset.
- Must be flexible to work rotational evenings, weekends, and Stat holidays.

CORPHIRE

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