Client Care Specialist

5 days ago


New Westminster, Canada The Credit Counselling Society Full time

**What This Role Involves**:
The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help. Given the fact that we support our clients in both of Canada's official languages, fluency in French is an asset for this position, as is fluency in other languages. This person is an ambassador for the organization, offering an empathetic and calming presence during times of stress; this role involves building rapport with clients who are experiencing challenging circumstances. You are the first part of the relationship that a client will have with CCS You will need to use active listening skills to ensure you are providing the appropriate resources and supports for a client, depending on their specific situation.

You are an important resource for clients who are seeking support. You will help clients with their questions regarding their financial situation, in addition to providing guidance on Canada's credit reporting system. Client Care Specialists are trained in understanding the broader sphere of debt and financial literacy, and the various resources that exist within CCS, as well as outside of the organization. In this role, you will need to use your judgment to determine how to best support the client, booking them in with an accredited Counsellor when appropriate, and preparing them for the information they will need to have ready for the appointment.

In addition to clients who call in, we receive a number of online inquiries as well. Part of this role will involve reaching out to clients who have asked us to contact them, to go through the intake process. Your role will also include fulfilling a number of administrative tasks to support their success during the program. Yours is an important role in the client's debt management journey

*
What We Have To Offer: *

We are proud to qualify as a Great Place to Work Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and half-days off before each long weekend, in addition to generous time off provisions. In addition, we are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day. Our team has the opportunity to work remotely on a hybrid basis, but even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too

In addition to a great workplace culture, our employee experience and compensation package includes:

- Flexible health care spending account (valued at $4,300/year), plus a Health & Fitness Subsidy (up to $300/year).
- Long term savings program with employer matching (starting at 5%).
- Educational reimbursements (up to $2,500/year).
- Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days.
- Celebration of personal milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
- Employee and family assistance program, offering counselling support as well as a wide variety of support resources.
- The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
- Recognition programs to celebrate the accomplishments of team members working towards CCS’s goals with respect to Equity, Diversity, & Inclusion, as well as overall Engagement and Organizational Change.
- CCS's Birthday Gift - each employee receives an additional $100 each year towards their RRSP on CCS's birthday, in recognition of their contributions to the organization's ongoing success.

Finally, it’s important to us that every member of our team feels safe, supported, and respected at work. We are an Employer Partner of the Canadian Centre for Diversity & Inclusion (CCDI), offering every one of our employees a chance to learn more about the role we all play in creating that space together.

*
What We Are Looking For: *

The successful applicant for this position will bring the following qualifications:

- One to two years of customer service experience required; call centre experience preferred.
- Fluency in English is required, and additional languages spoken are an asset.
- Availability to work variable shifts, primarily scheduled between 7:00am and 8:00pm (Pacific) with occasional Saturdays and early morning shifts.
- Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately.
- Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
- Positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and


  • Client Care Specialist

    5 months ago


    New Westminster, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Fluency in English is a requirement for this position, and given that we support our clients in a variety of languages, fluency in other languages is an asset. This role is...

  • Client Care Specialist

    7 months ago


    New Westminster, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Given the fact that we support our clients in both of Canada's official languages, fluency in French is an asset for this position, and fluency in other languages is also an...


  • New Westminster, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help. Given the fact that we support our clients in both of Canada's official languages, fluency in French will be required for this position, and fluency in other languages are also an asset. This...


  • New Westminster, British Columbia, Canada VCA Animal Hospitals Full time

    We are seeking a highly organized and empathetic individual to fill the role of Front Desk Coordinator, Client Care Specialist at Western Canada Veterinary Eye Specialists. This is an exceptional opportunity to join our team in a very important support role for the entire hospital.Key ResponsibilitiesCreate a warm and welcoming environment for our patients...

  • Client Care Specialist

    7 months ago


    New Westminster, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Given the fact that we support our clients in both of Canada's official languages, fluency in French is an asset for this position, and fluency in other languages is also an...


  • New Westminster, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of...

  • Client Care Specialist

    5 months ago


    New Westminster, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of...

  • Nail Care Specialist

    3 months ago


    New Westminster, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Nail Care Specialist to provide exceptional manicures, pedicures, and nail enhancements to our clients at beBee Professionals in New Westminster, Canada.Key Responsibilities:Deliver high-quality nail care services, including gel and acrylic applications.Maintain a clean and sanitized workspace and tools.Consult with clients to...


  • New Westminster, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Given the fact that we support our clients in both of Canada's official languages, fluency in French is an asset for this position, and fluency in other languages is also an...

  • Home Care Specialist

    4 weeks ago


    New Westminster, British Columbia, Canada Fraser Health Authority Full time

    We are seeking a Home Care Specialist to join our team at Fraser Health Authority. This is an exciting opportunity for a dedicated professional to make a meaningful impact on the lives of patients and their families.As a Home Care Specialist, you will play a crucial role in promoting maximum independence for clients by assisting with daily living activities,...


  • New Westminster, Canada Fraser Health Authority Full time

    About Fraser Health AuthorityFraser Health Authority is a leading healthcare provider in Metro Vancouver and the Fraser Valley, serving over two million people on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations. Our team of 48,000+ staff, medical staff, and volunteers are dedicated to delivering high-quality patient...


  • New Westminster, British Columbia, Canada Fraser Health Authority Full time

    Company OverviewFraser Health Authority is a leading healthcare provider in British Columbia, serving over two million people in Metro Vancouver and the Fraser Valley. We are committed to delivering high-quality patient care and promoting health and well-being in our community.SalaryThe salary for this position is approximately $49.72 per hour, based on...


  • New Westminster, British Columbia, Canada Fraser Health Full time

    OverviewAt Fraser Health, we are committed to providing exceptional care to our patients and their families. As a Newborn Care Specialist in our primary care medical unit, you will play a critical role in delivering high-quality care to newborns and their families.SalaryThe salary range for this position is CAD $41.00 per hour, based on the collective...


  • New Westminster, Canada VCA Animal Hospitals Full time

    **Veterinary Reception, Client Care**: **Location: New Westminster, BC**: **Western Canada Veterinary Eye Specialists** is currently welcoming a full time **Veterinary Reception**, **Client Care** to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the...


  • New Westminster, British Columbia, Canada Fraser Health Full time

    Job OverviewWe are seeking a skilled Gerontology Care Specialist to join our Home Health team in New Westminster, BC.This is a casual opportunity for a dedicated professional who can provide high-quality care to clients and their families in the comfort of their own homes.Key ResponsibilitiesEstablish a strong therapeutic relationship with clients through...

  • Client Care Worker

    2 months ago


    New Westminster, Canada Westminster House Society Full time

    Preference will be given to she/her/they/them applicants. Westminster House helps women, youth girls, and all female-identifying persons reclaim their lives and heal from addiction. We are a gender-specific bed-based treatment centre with a strong focus on the social model and community. Our programs recognize that women seeking alcohol and drug addiction...


  • New Westminster, British Columbia, Canada Fraser Health Authority Full time

    Fraser Health Authority is committed to delivering exceptional patient care and improving health outcomes in the community. As a Physiotherapist - Acute Care Specialist, you will play a vital role in our multidisciplinary team.

  • Client Care Advocate

    3 months ago


    New Westminster, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Client Care Advocate to join our team at beBee Professionals in New Westminster, Canada. As a Client Care Advocate, you will play a vital role in providing high-quality care to clients, promoting their independence and enhancing their quality of life.Key Responsibilities:Assist clients with personal care, including hygiene, dressing, and...

  • Nurse Care Specialist

    2 weeks ago


    New Westminster, British Columbia, Canada AgeCare Full time

    Job DescriptionWe are seeking a skilled Registered Nurse to join our team at AgeCare as a Nurse Care Specialist. In this role, you will be responsible for delivering health education programs, managing home care cases, providing consultative services, and supervising licensed practical nurses and other nursing staff.ResponsibilitiesDeliver health education...


  • New Westminster, British Columbia, Canada VCA Animal Hospitals Full time

    OverviewVCA Canada is a leading provider of veterinary care, and we are seeking a highly organized and empathetic Client Care Coordinator to join our team in New Westminster.