Account Executive

6 months ago

Edmonton, Canada SIRKit Ltd Full time

**What's great about SIRKit?**

SIRKit provides an inclusive environment of like-minded technology professionals working towards a common goal. We put service ahead of sales, as our company was built by and is still run by technicians; our leadership team is entirely composed of former technicians. We pride ourselves on hiring the best, compensating fairly, and having fun on the job. We don’t compromise on technology or security and always ensure we provide the best solutions. We hire and train before we grow, so we’re not playing catch up. We embody the Kaizen mindset, and we’re always willing to do the work to improve and solve issues.

Additionally, we provide the following **great benefits **to our team:

- Three weeks of vacation starting and four weeks after three years
- Six personal days per year
- Free lunch every Friday
- Friday Happy Hour
- 1.5x paid overtime
- Open pay bands, accountability, and growth options
- Paid training and certifications
- Fun social events
- Leave 2 hours early before long weekends to beat the traffic

**Don’t take our word for it**; here’s some feedback from our team:
**Compliance Analyst, 5 years with SIRKit**:
SIRKit is very open to feedback. Everyone's opinions matter and if there's a process that can be improved, we don't get caught up in months of discussions and approvals from higher-ups. We can go from an idea in an L10 meeting one week to having it fully implemented the next week.

**Service Dispatcher, 2 years with SIRKit**:
SIRKit Management cares about their employees. SIRKit created a fun, inclusive work environment for all to grow and learn in.

**Service Technician, 2 years with SIRKit**:
Coffee trips and lunches bought for the office along with the social events

**vCIO, 1 year with SIRKit**:
What's great about SIRKit? - What's not great about SIRKit How everyone cares about providing solution-based services and not break-fix. How the culture is very supportive and close "family". Everyone is out to help each other, and we all work towards a common goal.

**Organization Summary**

SIRKit is a Managed Service Provider (MSP) established in 2007. We deliver efficient service by focusing on documented, repeatable processes and automation. Our work’s efficiency allows us to deliver significant value to our clients while compensating our team fairly. Our clients are accustomed to a friendly, outgoing, and engaging experience, and every person on our team is responsible for maintaining that experience. Our mission is to build long-term relationships, be accountable, and protect our partners.

We expect all our employees to live our values:

- **Security First** - Protecting you, above everything else.
- **Live Honestly** - Authentic personalities and honest advice.
- **Accountable** - We keep our commitments and stand behind our work.
- **Kaizen** - Dedicated to continuous improvement.
- **We F**ing Care** - We care about our staff, clients, community, and business partners. Welcome to the family

**Job Summary**

Reporting to the Proactive Manager, the vCIO is responsible for building and maintaining SIRKit’s relationships with clients by working directly with their key contacts. This position will stay connected with clients and meet with them regularly to ensure client satisfaction, facilitate communication, promote feedback, and provide long-term value through strategic business reviews. The vCIO builds long-term relationships with clients and utilizes the Proactive Program to plan their long-term Business and IT goals. The vCIO will then build a roadmap of projects to help achieve those goals. They also actively participate in building project plans that meet the requirements of their clients and identify new opportunities to expand our business with existing clientele.

**Job Duties and Responsibilities**

**Account Management**
- Act as the main point of contact for account-related activities and client service issues
- Manage customer expectations and ensure they match what SIRKit can provide
- Manage and oversee client-facing communication that is not related to the helpdesk
- Provide responsive care to our clients, and ensure we respond to their requests as soon as possible
- Engage and communicate with clients regularly to strengthen the relationship
- Monitor service delivery, including adherence to, and performance on, client contracts
- Assess the level of client satisfaction with the services provided, determine if improvements can be made, and keep SIRKit leadership informed (positive and negative scenarios)
- Investigate client and staff inquiries, complaints and issues and provide a constructive response and take action that is appropriate to address the situation
- Work with the Service Team and Service Delivery Manager to address and resolve client concerns and issues with processes and client experience
- Ensure clients are consulted, informed, and kept up to date on matters that may directly impact their team or operations
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