Systems Technician

2 weeks ago

Remote, Canada BET99 Full time

About Us:
BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.

**Responsibilities**:

- Maintain internal infrastructure requirements, including laptop and desktop computers, phones, security updates, support internet, intranet, LANs, and WANs.
- Perform administration tasks (ex: user/group, security permissions, group policies); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly.
- Stay updated on the latest developments and features within the O365 Suite, proactively identifying opportunities to enhance organizational productivity through technology.
- Train employees in using software and hardware and provide technical support when needed.
- Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
- Handle business-critical IT tasks and system improvements.
- Enable faster and smarter business processes and employee productivity.
- Research and evaluate emerging technologies, hardware, and software.

Skills and Qualifications:

- Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience).
- Comprehensive knowledge of computer systems (Windows/MacOS), and experience troubleshooting hardware and software.
- Familiarity with Microsoft Office 365 administration and management tools, such as SharePoint, Defender, Purview, PowerShell and Azure EntraID.
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Solid understanding of ITIL principles and best practices for incident, problem, and change management.
- Professional certifications: CompTIA Security+ or AZ-500 (preferred)
- Ability to maintain confidentiality of company information.
- Ability to work independently and collaboratively within a team environment, demonstrating flexibility and adaptability to meet evolving business needs.
- Passion for problem-solving and customer service.

**Benefits**:
At BET99, we care about our employees’ well-being and happiness. That’s why we offer:

- Health & Wellness - Health & Dental benefits from day 1
- Vacation - Time off is also an important part of self-care We offer generous vacation to help you create a good work-life balance.
- Birthday Off - A day off on your birthday
- Learning & Development - We support your professional growth and development through various training programs and opportunities.
- Fun & Culture - We foster a fun and inclusive culture where you can connect with your colleagues through social events, team building activities, and volunteer initiatives.

How to Apply:
If this sounds like your dream job, don’t hesitate to apply Please send us the following:

- Your resume or CV
- A cover letter highlighting your relevant experience and why you are interested in joining our company
- Any additional supporting documents or portfolio (if applicable)

The BET99 Team

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have experience in the iGaming Industry?

**Experience**:

- IT support: 2 years (required)

Licence/Certification:

- CompTIA Security+ (required)

Work Location: Remote

Expected start date: 2024-06-03

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