Customer Care Representative

4 weeks ago

Edmonton, Canada ATCO Ltd. Full time

**Position Summary**:

- Always there. Anywhere. _That’s us We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise, and we have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

Join us at ATCO Gas as a 12-month Temporary Customer Care Representative (CCR) where you’ll be part of the Customer Care & Billing team. As a valuable member of our team, you will contribute to delivering exceptional customer service through a variety of communication channels. You will get to use robust tools and systems, and use your billing knowledge to become an expert at solving customer questions.

We’re looking for someone who cares about their work and strives for quality each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. And most importantly, someone who wants to make an impact If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for you

**What You Get to Do**:

- Assist customers in a timely and effective manner using established processes, tools, internal/external resources and professional communication
- Calculate customer bills by performing rate calculations using established processes
- Escalate account inquiries when warranted
- Strictly adhere to applicable privacy legislation
- Obtain and verify customer information to main accuracy with the ATCO Customer Information System
- Investigate and resolve site information, charging discrepancies and work queue exceptions
- Assist in the maintenance of accurate and complete process related documentation

**What you Bring**:

- Grade 12 Diploma or General Equivalency Diploma (G.E.D.)
- Previous call centre experience would be considered an asset
- Mathematical aptitude to calculate rates and billing
- Must be able to deal effectively and courteously with internal and external customers
- Thrive in a fast-pace and changing environment
- Must have high attention to input accurate and detailed information efficiently
- Must have strong record keeping, documentation and organizational skills
- Knowledge of department and company policy and procedures would be an asset
- General knowledge of utility industry would be an asset

**Must have the availability to work flexible shifts Monday to Friday, between 7:00 a.m. and 7:00 p.m.**

**Please note this is a 12-month temporary position.**

**What We Offer**:

- A culture based on caring, integrity, agility, collaboration and striving for excellence
- Competitive compensation
- Flex benefits
- Training and mentorship programs
- Charitable donation matching
- An engaging, hands-on experience in the gas utility sector

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