Information Centre Attendant

3 months ago

Athabasca, Canada Athabasca University Full time

**_Athabasca University's VP University Relationsis currently recruiting for the position of Information Centre Attendant._**

**The Position**:
As a primary contact for prospective students, provides general information about the university's programs, services, and key selling features. Assists current students by responding to enquiries and providing detailed information in a diverse variety of areas, directing the enquiry to the appropriate department or escalating the case for further investigation. The incumbent will work to support service provided through the Information Centre with the expectation to assimilate and communicate the AU mandate with awareness of how their individual and collective contribution facilitates student contact and connection with the AU community.The incumbent will demonstrate commitment to service quality and efficiency and champion the efforts of the Information Centre team.

**Qualifications**:

- Completion of a university or college business, public relations, communications, marketing or related program and a minimum of one year experience in a customer service, information, or helpdesk environment.
- An equivalent combination of education and/or experience may be considered.
- A working knowledge service tracking systems will be an asset.
- Must demonstrate outstanding oral skills and friendly telephone demeanor combined with the ability to deal with callers including difficult ones confidently, empathetically, and knowledgeably.
- Must demonstrate basic written communication skills with the ability to respond to student queries with utilization of system tools (ex: templates), forwarding complex cases when required.
- Commitment to lifelong learning and value for continuous improvement demonstrated through previous work experience.
- The ability to work as part of a team and contribute to service quality and efficiency.

A detailed job description can be viewed at:Information Centre Attendant

**Athabasca First**

To discover the Town and Region of Athabasca, go to: Visit Athabasca.

**What AU Offers**:
Benefits and Pension eligibility differs based on employee group and **_may_** include:

- Defined Benefits Pension Plan
- Alberta Health Care
- Extended Health Care
- Life Insurance, Accidental Death & Dismemberment Insurance
- Disability Coverage
- Vacation
- Office Closure between Christmas and New Year's Day
- Discretionary Benefit Fund
- AU Course Allowance
- A Variety of Leaves (e.g., Maternity/Parental/Adoption, Compassionate Care, etc.)
- Employee & Family Assistance Program (EFAP)

Educational credentials will be verified before an offer of employment is extended. An offer of employment is conditional upon verification of educational credentials.

All educational credentials must be recognized in Canada.
- Working outside of Canada is not supported by Athabasca University. You are legally not permitted to work for Athabasca University if you are living outside of Canada._

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