Emergency Overnight Shelter

**Job description**

**Program Coordinator**

**36 hours per week**

**Reporting to: Board, Athabasca Cares Community Housing Society**

**Position Summary**

The **Emergency Overnight Shelter - Program Coordinator** position oversees the general operations of the shelter while providing front-line support and care to clients and staff.

**Primary Responsibilities**
- Intervening and de-escalating crisis situations as they occur
- Timely completion of case notes, safety planning, and Critical Incidents
- Attending required training opportunities within the appropriate timeframe
- Admitting clients, checking them in and out of the program according to designated intake procedures, and program facilitation
- Recording client statistics for reporting purposes
- Nightly community wellness checks
- Nightly door checks
- Hourly bed checks
- Maintain effective communication with clients and staff (including communication book)
- Responsible for the health and safety of the staff on shift
- Assess and assist with clients' personal needs and connect them to necessary resources (ex: hygiene, nutrition, etc.)
- Monitor client activities and work cooperatively with other staff and clients.
- Clean all areas as regularly and assist with inventory control
- Assist support staff as required.
- Receive all safety concerns and take every reasonable precaution to ensure the safety and well-being of clients, staff and yourself.
- Discuss and relay concerns to the ACCHS Board of Directors as required
- Communicate maintenance and facility requirements to the Board of Directors
- Follow nightly duties as stated within the procedures
- Other duties as assigned by the ACCHS Board of Directors
- Create and maintain support staff scheduling
- Responsible for finding shift coverage when needed

**Supervision**
- You will be responsible for the supervision of clients, but you are not required to do anything for clients they can do themselves.
- Responsible for supervision and coordination of night support staff

**Qualifications**
- Minimum 18 years of age
- Physically capable of performing tasks and duties
- Work independently with no supervision
- Ability to handle potential conflict situations, deal with stressful situations and react with good judgment
- Must be very flexible and able to prioritize and re-prioritize tasks
- Diplomacy and tactfulness in dealing with situations that involve misinformation, miscommunication, and conflict between clients
- Social Services education with recent and relevant experience or an equivalent combination of training and experience
- Proficiency in Microsoft Office programs and ability to learn database systems
- Concise and clear communication (verbal and written) and problem-solving skills
- ACCHS will pay for the adequate training required for this role if necessary, but having Up-to-date Standard First Aid and Level C CPR upon hire would be considered an asset
- Ability to provide a clean Criminal Record Check with vulnerable sector search and Child Intervention Record Check
- Experience or in-depth understanding of Harm Reduction and Trauma Informed Practice is considered an asset

**Experience**
- Previous experience working in a shelter environment or with vulnerable people is considered an asset.
- Previous supervision experience would be an asset.

**Other Considerations**

This position requires you to work 12 hour over-night shifts.

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 5 months

Pay: $21.00-$23.00 per hour

Expected hours: 36 per week

Flexible language requirement:

- French not required

Schedule:

- 12 hour shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Athabasca, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2024-10-13
Expected start date: 2024-11-01