Bilingual Customer Service Representative

2 months ago

Toronto, Canada WilsonHCG Full time

**Overview**:
**Location**: Toronto, Ontario, Canada

**Date published**: 24-Oct-2024

**Job ID**: 135448

**Description and Requirements**:
**Work Location**:Hybrid

**Position Type**:Permanent

**Location**:Toronto Downtown, Ontario, Canada

**Salary**:$40-43k

OBS: Security clearance is required

**Job Summary**:
**Responsabilités principales**
- Répondre aux appels provenant de différents professionnels de la santé.
- Répondre aux questions sur l’admissibilité aux couvertures (soins dentaires, médicaments, équipement médical et fournitures médicales, soins médicaux complémentaires, soins de la vue et counseling en santé mentale) ainsi qu’à des questions relatives aux demandes de règlement.
- Déterminer les besoins de l’appelant et les évaluer.
- Répondre aux questions de manière exacte et donner des renseignements complets de façon rapide et professionnelle.
- Offrir du soutien technique, au besoin, afin d’aider les fournisseurs à soumettre leurs demandes de règlement par voie électronique.
- Collaborer avec les autres équipes et services de l’entreprise.
- Communiquer de manière efficace.
- Offrir une expérience client hors pair lors de chaque interaction.
- Accomplir d’autres tâches, au besoin.

Les horaires associés à ce poste sont variables et peuvent comprendre les fins de semaine. Le Centre d’appels est ouvert du lundi au vendredi de 6h30 à minuit, ainsi que les fins de semaine et les jours fériés, de 8h à minuit.

**Compétences recherchées**
- Présenter d’excellentes habiletés de communication à l’oral comme à l’écrit.
- Présenter d’excellentes habiletés interpersonnelles et être en mesure de travailler seul ou en équipe.
- Être en mesure de résoudre des problèmes.
- Être en mesure de travailler le jour, le soir et les jours fériés.
- Maîtriser la suite Microsoft Office (Word, Excel, Outlook) et avoir de bonnes aptitudes en saisie au clavier.
- Être bilingue, en français et en anglais.

**Key Responsibilities**:

- Respond to inbound calls from a variety of Health Care Providers.
- Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries.
- Identify and assess the caller’s needs.
- Provide accurate, and complete information in a prompt and professional manner.
- Provide technical support where required to assist providers with electronic claims submissions.
- Collaborate with other internal teams & departments.
- Communicate effectively and efficiently.
- Provide a world-class customer service experience with every interaction.
- Other duties as assigned.

**Qualifications**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to work independently and within a team environment.
- Problem-solving skills.
- Flexibility in working days, evenings and holidays.
- Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills.
- Bilingualism, English and French, is required.

The hours associated with this position are variable and may include weekends. The Call Center is open Monday through Friday from 6:30 am to midnight, and weekends and holidays from 8 am to midnight.
- “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_
- All interested applicants who meet the qualifications listed above are invited to submit a resume_

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