Qualitative Research Manager

2 weeks ago

Toronto, Canada Savanta Full time

Savanta is a fast-growing data, research and insights consultancy. Born when five best-in-class specialist agencies joined forces, we offer a full range of integrated intelligence services at global scale - married to deep sector, issue and methodological expertise - delivered with an entrepreneurial spirit and client-first mindset. All to help our clients _Make Better Decisions._

We currently have an opening for a Qualitative Research Manager with relevant and comparable experience to join our growing team.

**About the Role**:
Experience in **quantitative methods** is preferred, as many projects will be mixed methodology studies, though not required.

More specifically, your role will involve:

- Designing, managing, and executing research studies
- Leading client conversations, including managing expectations, responding to inquiries, keeping clients updated and happy throughout the duration of any project
- Creating screeners, discussion guides and questionnaires
- Leading qualitative fieldwork (in multiple languages would be a bonus)
- Working closely with internal teams, as well as other researchers, to execute research studies
- Generating insights that shape how clients think about medium and long-term strategic implications
- Conducting workshops, field studies, interviews, surveys, usability tests, A/B testing, card-sorting, design reviews, and competitive analyses, as appropriate
- Creating personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and other artifacts to help drive design vision and strategy
- Communicating insights in creative and compelling ways
- Mentoring other researchers, and maintaining our team's high standard of work

**About You**:

- Bachelor’s or Master’s in Design Research, Anthropology, Sociology, Cognitive Psychology, or a related discipline
- Deep and broad knowledge of qualitative research techniques and methodological rigor
- Solid knowledge of quantitative research techniques
- Excellent client/stakeholder management skills on proposal briefings, kickoff calls, the duration of a research project and through presentation of deliverables
- Experience with storytelling and other narratives to create deep empathy for customers and their needs
- Excellent communication, presentation and interpersonal skills
- Experience moderating digitally in IDIs or groups
- Experience using MS Office packages including Word, Excel and PowerPoint
- Self-motivated, autonomous, capable of managing own projects and workload
- Organized, can manage different tasks simultaneously
- Enthusiastic, open, friendly and customer orientated
- Excellent oral and written communication skills
- Mastery of English (native level preferred); fluency in a second language is a bonus
- A keen eye for detail and accuracy

As well as core skills, we look to enhance the Savanta culture with individuals who embody our values: We are **Empowering**, **Curious**, **Entrepreneurial**, **Collaborative** and **Brave**. We believe this is what makes Savanta a great place to be - talented people who want to do deliver the best outcomes for their clients and each other.

**Why Join Us**:
With offices in the US, Canada, UK and India with over 400 staff globally and ambitious growth plans, Savanta offers the benefits of scale, whilst our specialist Practices, with their deep expertise and nimble teams built around individual clients, make life at Savanta feel more like working at smaller, ‘boutique’ agency. Our client portfolio includes Google, Facebook, Oracle, Deloitte, McKinsey & Company, JP Morgan Chase, Citi, ADP, Malwarebytes, BBDO, and Outbrain.

Part of the vibrant Next 15 Communications Group, we have an entrepreneurial company culture that actively recognizes and values its people and offers unrivaled scope for career development. As well as a highly competitive salary and generous holiday allowance, you can expect an excellent benefits package and flexible working practices.

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