Account Manager, Commercial Enterprise

6 months ago

Toronto, Canada PROLINK Full time

**The Company**:
PROLINK—Canada’s Insurance Connection is an independent insurance brokerage. We have been in business since 1982, operating on the principles of integrity, honesty and caring. We provide tailor-made risk management and insurance solutions to Professional Associations and Affinity Groups, Canadian enterprises, small businesses, and individuals. We are laser-focused on simplifying traditional insurance transactions by building intuitive and engaging digital experiences.

Our goal is to help our clients feel confident in their decisions, secure that we will be there for any urgent need, and connected to PROLINK as their trusted insurance resource. By nurturing one-on-one relationships with our clients, we have built a reputation as valued advisors and advocates nationwide.

**The Role**:
As an Account Manager, you will advise clients on a full range of property and casualty (P&C) insurance coverages and provide an exceptional, consultative experience at every level of interaction. As a member of the Commercial Enterprise team, you will also attend bimonthly team meetings, one-on-one weekly meetings, and weekly training sessions. By engaging with your clients and peers, you will be able to build your knowledge and progress within the organization to a Senior AM position if you so choose as part of your development at PROLINK.

In this role, you will have three key areas of focus:

- **Client Service**: You will advise clients on their existing coverages and risk controls whenever requested.
- **Cross Sell and Up Sell**: You will identify client exposures and offer insurance solutions to cover them.
- **Account Management**:You will ensure that all renewal and policy changes, payment details, and claims information are managed in an accurate, professional, and timely fashion.

**The Responsibilities**:

- Cultivate relationships by taking the time to understand clients’ unique needs and help them feel confident in their insurance decisions;
- Advocate for your clients by acting as a liaison between them and the insurance company to resolve any underwriting concerns;
- Drive other lines of business within the company by referring clients to the Personal Insurance, Commercial Enterprise, and Life and Benefits teams when appropriate;
- Perform administrative tasks and special projects as needed, including surveys, reports, policy downloads, reconciliations, etc.;
- Deliver a consistent client experience by documenting all client correspondence and claims information on the Broker Management System and other company portals;
- Initiate the premium collection process where applicable and aged receivables recovery.

**The Requirements**:

- **Education**:Must be RIBO Licensed;
- **Experience**: A minimum 3 years of experience (mandatory) in either Account Management, Sales, Underwriting, or related roles in an insurance brokerage or insurance company. Exposure to Underwriting, Commercial Insurance (Commercial Enterprise as well as Commercial General Liability Insurance), or Group Insurance is preferred;
- **Skills**: A team player with a client-centric approach, ready to deliver great service. Comfort with managing multiple demands, with proven organizational, time-management and prioritization skills.
- **Softer Skills**: A person who is positive, energized, articulate, engaging, empathetic and approachable.

**The Benefits**:

- Enjoy a competitive compensation package;
- Access comprehensive medical and dental benefits that will come in force on your first day as an employee;
- Experience the heart of Toronto’s financial district when in the office. PROLINK is steps away from Union Station and is connected to St. Andrew subway station;
- Work for a company that has the best of both worlds: the professionalism and success of a corporate environment, with the family-oriented and collaborative feel of a small business;
- Grow your career in an organization that loves to recognize and reward its top talent;
- Get to know your colleagues through one of our many social events (currently online);
- Relish in the comfort of working from home and from our office (as circumstances permit and require).

At PROLINK, diversity begins and ends with our employees. It is important to us that we create a diverse, equal, inclusive, and accessible work environment where our employees feel valued, respected, and supported. We are proud to be an equal opportunity employer and are committed to building a workforce that reflects the community in which we live and work.

We are dedicated to providing accommodations where necessary during all parts of the hiring process to applicants. If you require accommodations, please notify us and we will work with you to meet your needs.

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