Customer Success Representative, Bilingual French

3 weeks ago

Toronto, Canada Financeit Full time

**Who we are**:
Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

**About the role**:
We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.

**What you’ll do**:

- Respond to all inquiries promptly and maintain detailed notes and customer information.
- Post, reconcile, and balance daily financial transactions related to loan payments and reversals.
- Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations.
- Understand all the ins and outs of Financeit’s services and products.
- Identify opportunities to improve overall customer service experience.
- Be an internal champion and voice for our Partners/Borrowers.
- Work on other special projects to improve the customer experience.

**Requirements**:

- Proven track record with client relationship management.
- Excellent oral and written communication skills in English and French.
- Previous payment processing experience (cheque and cash handling) would be an asset.
- Ability to multitask and meet deadlines.
- Customer centric and positive attitude.
- Efficient and likes to tackle problems with resolve to see them through to completion.
- Proficiency in MS Office.
- Flexible work schedule, evenings and weekend shifts.
- Availability between the hours of 9:00 AM and 9:00 PM Monday to Friday, and between 10:00 AM to 6:00 PM on Saturdays.

**Benefits**

Winner of Canada’s Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:

- An award-winning culture with a collaborative & inclusive team
- Competitive pay and performance based bonus
- Committed to flexible work arrangements, offering hybrid workplace options
- Comprehensive medical, dental and vision coverage + Lifestyle Account
- RRSP Matching and Parental Leave Top Up Program
- In office massage, meditation & workout sessions
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
- Career learning and development programs

**Next Steps**:

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