Operations and Logistics Representative

3 weeks ago

Vancouver, Canada Foodee Full time

**OPERATIONS AND LOGISTICS REPRESENTATIVE**

Logistics & Internal Support | Vancouver/British Columbia

Are you passionate about food technology? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.

**KEY RESPONSIBILITIES**:

- Planning ahead for success: Assigning the most appropriate delivery partner for each order based on a variety of needs: distance, order size, client requirements, cost etc.
- Live order monitoring to ensure each order is moving through the delivery process in a timely manner
- Working with our logistics partners to provide exceptional service delivery, liaising with various teams to work through issues
- Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
- First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns
- Troubleshooting delivery issues in a timely manner and providing cost effective solutions
- Notifying customers about delays with their orders during the delivery process, keeping them informed at all times
- Issue Resolution for all stakeholders; clients, restaurants, internal teams
- Maintaining and developing internal processes

**SKILL SET/EXPERIENCE**:

- 2+ years of experience in an operations or logistics role (software and food industry experience a bonus)
- Customer-centric mindset
- Quick thinker, fast learner, and problem solver
- Confident, friendly ‘people person’ who can establish and maintain solid relations with external stakeholders
- Excellent written and verbal communication skills
- An ability to get things done and done well
- High tolerance for fast-paced, rapid change
- High degree of comfort with technological, SaaS products

**NICE TO HAVES**:

- Restaurant/Hospitality experience

**OUR BENEFITS INCLUDE**:

- Annual bonus plan
- Paid time off, including sick, vacation & quality of life days
- Paid statutory holidays
- Monthly health & wellness reimbursement
- Professional development reimbursement
- Work-from-home flexibility; fully remote applicants accepted but must be able to work PST hours

**REPORTS TO**:
Director of Operations and Service

**DIRECT REPORTS**:
None

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