Customer Care Representative, Road Logistics

3 weeks ago


Vancouver, Canada Kuehne+Nagel Full time

We are looking for a Customer Care Representative, Road Logistics for our Road Logistics division/office based in Vancouver.
- ** Your Role **:This is an empowered position within a customer-focused organization. Your commitment to developing long-term partnerships is combined with the ability to understand and build solutions designed with your customer at top of mind. You will help customers navigate their way through this global organization means taking a holistic approach to your customers, transitioning that information and insight to your counterparts for the best logistics solutions.
- ** Your Responsibilities**:

- Learn about what drives our customers' business and how to support their current and future business goals by creating clear, open communication channels
- Promote proactive engagement with the Operational Care Centre (OCC) to transition customer information into the best operational solutions
- Ensure quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization
- Understand standard specific shipping requirements and offer best solutions but be quick to adapt to changes that may arise and affect "normal" shipping patterns
- Facilitate your customers ability to obtain quotes for any business mode that is the best fit for that shipment
- Understand what shipping milestones drive your customers' business, what exceptions matter most and gear visibility towards those ends
- As a customer-focused organization it is imperative to check the pulse of your customers' level of satisfaction, how we can do more and ensure viability to customer feedback requirements and communication for specific client service requests
- Become the main resource of information that may affect your customers' business to adjust planning, budgets, etc., to mitigate their risk
- Guide customers through Kuehne+Nagel's online tools that support their goals (ie. efficiency, planning, visibility)

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Your Skills and Experiences**:

- 3+ years’ experience in the Freight Forwarding business
- Operational and clerical experience relative to freight traffic
- Dangerous Goods Regulations (DGR) certificate is considered an asset; CIFFA I + II certificates is considered an asset
- College diploma or University degree in business, Transportation Administration or International Commerce

**Good Reasons to Join **:We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel’s general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
- **About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

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