Support Analyst
3 weeks ago
**Role : Support Analyst**
**Location: Toronto, ON**
**Job description**
- Incident Mgmt, Problem Mgmt, Change Mgmt knowledge Expertise in Scripting Language (Shell / Perl / Python) Experience with Java/J2EE. Databse skills
- DB2, Oracle, SQL server Middleware technology (WAS, IHS/ JBOSS, Tomcat) Product knowledge (IBM CMOD, Xenos) is an asset Experience in working within a SLA guidelines, prioritzation of efforts Knowledge management experience - building support manual, support standards, project handover gating check lists etc Experience in production issue troubleshooting with multiple teams
- DBAs, Level 2 support teams, Operations, File Transfer teams, OS, Middleware etc. PMLC/SDLC knowledge is an asset
Thanks & Regards,
Benhur
Apptoza Inc.
Phone#:647-953-1624
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