Principal Customer Success Manager
7 months ago
**Overview**:
We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards their goals, provide strategic recommendations and analysis on recent campaigns, and become a trusted partner to them. Your success will be measured on customer retention, customer growth rate, and customer sentiment (NPS).
**What you'll bring**:
- 5+ years of enterprise account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time
- With excellent program management skills, you can own customer projects from scoping and planning through to implementation and measuring
- You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and You can effectively push back and, challenge customers, and leverage data to reinforce your recommendations.
- You have a track record for creative problem-solving for customers and end
- Excellent organizational and project management skills
- Curious and eager to learn
- You are adaptable to change and working in a fast-paced environment
**How you will lead**:
- Create prescriptive and customized customer success plans based on customers' goals & challenges, holding customers accountable to driving action, and reporting impact to all levels within the customers' organization
- Use creative problem-solving to help customers reach their business goals and maximize the value they are getting from Intuit Mailchimp.
- Build strong relationships with customers and executives to drive executive stakeholder alignment on both the customer and Intuit Mailchimp side.
- Ensuring customer sentiment is strong, serving as an internal advocate for your customers, and leading cross-functional efforts to solve for the customer
- Proactively Identify and execute on areas for new content, program development, or training to help drive customer success
- Collaboratively involve leadership across the business to drive customer value and decrease churn
- Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion
-
Principal Customer Success Manager
6 months ago
Toronto, Canada PagerDuty Full timeThe Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers...
-
Customer Success Manager
6 months ago
Toronto, Canada Bizzabo Full time(Francais) Le/la Gestionnaire de la réussite client sera chargé(e) de construire et de maintenir des relations avec les clients de Bizzabo, soutenant une gamme de cas d'utilisation au sein de votre portefeuille clients. Vous travaillerez en étroite collaboration avec nos clients, intervenant dans plusieurs industries, cas d'utilisation et parties...
-
Customer Success Manager
7 months ago
Toronto, Canada Messagepoint Full time**Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...
-
Customer Success Manager
7 months ago
Toronto, Canada Daifuku Co Full timeAs a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...
-
Customer Success Manager
4 months ago
Toronto, Canada Messagepoint Full time**About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX...
-
Customer Success Manager
8 months ago
Toronto, Canada CXApp US, Inc. Full timeSalary: **Who We Are**: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in a work ‘from-anywhere'...
-
Customer Success Manager
3 weeks ago
Toronto, Canada ResQ Full time**ResQ**was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...
-
Customer Success Manager
6 months ago
Toronto, Canada ResQ Full time**ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...
-
Customer Success Manager
22 hours ago
Toronto, Canada Juniper Networks Full time**Location: Virtual/Remote Canada** This is an exciting opportunity to get in early on Juniper Networks’ transformation to delivering experience first networking, and helping customers get the very best value from our products. At Juniper, we believe that to realize our company vision, Connect Everything and Empower Everyone, we need the extraordinary...
-
Customer Success Manager
4 months ago
Toronto, Canada Burroughs, Inc Full timeDescription Customer Success Manager POSITION SUMMARY TheCustomer Success Manager(CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....
-
Customer Success Manager
4 weeks ago
Toronto, Canada SysAid Full timeAt SysAid, we're on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.We are seeking a Customer...
-
Customer Success Manager
4 weeks ago
Toronto, Canada SysAid Full timeAt SysAid, we're on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.We are seeking a Customer...
-
Customer Success Manager
4 hours ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ As a Customer Success Manager, you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion and upselling. You’ll combine consultative selling with a...
-
Manager, Customer Success
6 months ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...
-
Manager, Customer Success
4 months ago
Toronto, Canada Tipalti Full timeThis is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In the Manager, Customer Success role, you will be responsible for growing and managing a team that will own the health, retention, engagement, and adoption of our product with our mid-sized customers. You will work closely...
-
Customer Success Manager
7 months ago
Toronto, Canada Burroughs, Inc. Full time**Customer Success Manager** **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members...
-
Customer Success Manager
7 months ago
Toronto, Canada Burroughs, Inc. Full time**Description** Customer Success Manager **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....
-
Customer Success Manager
7 months ago
Toronto, Canada Carbon6 Full time**Who We Are** We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a...
-
Manager of Customer Success
7 months ago
Toronto, Canada MaintainX Full timeMaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...
-
Customer Success Manager
21 hours ago
Toronto, Canada StoryTap Full timeStoryTap is hiring an addition to our Customer Success team to help us out! We’re looking for a driven self starter who loves to work directly with customers to ensure that they have they have the best possible experience with our platform. When you join our team, you will have the rare chance to help shape the company’s direction while accelerating your...