Customer Success Manager
6 days ago
At SysAid, we're on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.
We are seeking a Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The ultimate goal is to become a true partner and advocate for your customers within SysAid.
At SysAid, we provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business processes. Our customers’ success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.
Who you are:
- A personable and enthusiastic professional
- Strong sense of ownership and accountability
- Ability to identify and drive urgency
- Proactive, with excellent foresight and planning skills
- Ability to work under pressure and as part of a dynamic environment
- Strong prioritization, time management, and organizational skills
- Someone who has true customer empathy and loves to solve problems
What you will do:
- Be a trusted advisor and partnership manager for SysAid’s mid-market customers - their focal point
- Manage the renewal cycle and contract processing to ensure no service disruptions.
- Regularly meet with customers to drive and maximize the utilization of the product.
- Identify growth opportunities within the account by building a wide network within the customer’s domain
- Conduct account health checks and analysis to assess risk potential
- Create value for customers by building strategic partnerships and identifying success criteria to scale them
- Collaborate with multiple departments to drive success for your customer - Serve as the escalation point for your customers on bug requests and new feature requests - work with operational departments to prioritize, and set the customers' expectation
Qualifications
- 3+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the Saas AI industry
- Bachelor Degree
- Experience managing a million-dollar book of business with a record of successful forecasting and quota attainment
- Exceptional communication and discovery skills and strong business acumen
- A go-getter mentality - thrive in a multitasking environment
-
Customer Success Manager
6 months ago
Toronto, Canada Messagepoint Full timeCustomer Success Manager About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users...
-
Customer Success Manager
6 months ago
Toronto, Canada Messagepoint Full time**Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...
-
Customer Success Manager
6 months ago
Toronto, Canada Daifuku Co Full timeAs a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...
-
Customer Success Manager
3 months ago
Toronto, Canada Messagepoint Full time**About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX...
-
Customer Success Manager
7 months ago
Toronto, Canada CXApp US, Inc. Full timeSalary: **Who We Are**: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in a work ‘from-anywhere'...
-
Customer Success Manager
6 months ago
Toronto, Canada ResQ Full time**ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...
-
Customer Success Manager
1 day ago
Toronto, Canada ResQ Full time**ResQ**was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...
-
Customer Success Manager
4 months ago
Toronto, Canada Burroughs, Inc Full timeDescription Customer Success Manager POSITION SUMMARY TheCustomer Success Manager(CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....
-
Manager, Customer Success
6 months ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...
-
Manager, Customer Success
3 months ago
Toronto, Canada Tipalti Full timeThis is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In the Manager, Customer Success role, you will be responsible for growing and managing a team that will own the health, retention, engagement, and adoption of our product with our mid-sized customers. You will work closely...
-
Customer Success Manager
6 months ago
Toronto, Canada Burroughs, Inc. Full time**Customer Success Manager** **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members...
-
Customer Success Manager
6 months ago
Toronto, Canada Burroughs, Inc. Full time**Description** Customer Success Manager **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....
-
Customer Success Manager
6 months ago
Toronto, Canada Carbon6 Full time**Who We Are** We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a...
-
Manager of Customer Success
6 months ago
Toronto, Canada MaintainX Full timeMaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...
-
Customer Success Manager
6 months ago
Toronto, Canada Pipeline Gurus Full time**Role Overview**: As a Customer Success Manager at Pipeline Gurus, you will be essential in nurturing and expanding our customer relationships. Your primary responsibility will be to ensure that all clients within your portfolio achieve their desired outcomes while using our services and products, thereby driving renewal and expansion opportunities through...
-
Customer Success Manager
6 months ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. This role is hybrid requiring in office presence as needed._ As a Customer Success Manager, you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion...
-
Customer Success Manager
4 months ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. This role is hybrid requiring in office presence as needed._ As a Customer Success Manager, you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion...
-
Manager, Customer Success
4 weeks ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...
-
Customer Success Manager
6 months ago
Toronto, Canada Docebo Full timeThe Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and...
-
Customer Success Manager
3 days ago
Toronto, Canada ExaCare Full timeCompany Overview:We are a trailblazing health tech company on a mission to revolutionize the way senior care communities operate. Our innovative software platform is transforming the senior care industry by improving health outcomes for our residents, while streamlining operations and reducing costs for senior care communities. We raised $6.5M in our first...