Customer Success Manager

6 months ago

Toronto, Canada Carbon6 Full time

**Who We Are**

We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a global company across North America, Europe and Asia, made up of passionate entrepreneurs, expert sellers, and innovative thought leaders.

We recently raised $66 million USD in Series A from leading investors and serve over 200,000+ sellers to drive growth, maximize profitability and manage with intelligence to scale their businesses.

**The Opportunity (Hybrid - Toronto, ON)**

We're on the hunt for a passionate and experienced Customer Success Manager to join our dynamic tech team. With a customer-first mindset, you'll be the face of our company for our enterprise customers, ensuring they receive exceptional service and never have to worry about the details because you've got a handle on them.

Your role will be pivotal in forming robust, enduring relationships between our company and our customers. If you're a motivated, tech-savvy individual who enjoys building relationships and being at the forefront of innovation, Carbon6 could be the place to come build your career.

**Your Impact**
- **Seamless Customer Onboarding**: Guide new customers through our onboarding process, ensuring a swift, accurate setup and creating immediate value for our customers from our solutions. You will set the pace and standard for how new customers perceive our efficiency and dedication to their success. With your help, the road to greater operational effectiveness will be clearly paved for every customer.
- ** Be the Conductor of the Customer Experience**: Orchestrate every aspect of the customer experience, from the first interaction to the ongoing relationship management. You will choreograph a harmonious journey for our customers, ensuring each interaction aligns with our commitment to exceptional service and positive outcomes.
- ** Drive Customer Satisfaction**:Your goal is to drive customer satisfaction that leads to contract renewals and strengthens customer loyalty. You will deliver top-notch service and support that meets their needs and exceeds their expectations, enhancing the customer's trust in our brand. In regular meetings, you will illuminate the impact of our services on their business and highlight the ways in which our service is unmatched.
- ** Nurture Relationships**: Build and maintain solid bridges between customers and our company, ensuring smooth communication between all teams for productive collaboration. You will consistently provide thoughtful interaction, showing customers and team members the importance of their role in our mutual success.
- ** Be a Strategic Advocate**:Understand each customer's needs, goals, and aspirations to guide them on their success journey with us. You will be proactive in recognizing opportunities and risks for our customers, acting as their trusted advisor.
- ** Advocate for Our Brand**: Promote our company's value proposition to the market. You will clearly communicate our value, helping customers see the tangible benefits of our partnership.
- ** Value-Driven Success**: Drive additional value for our customers and the company, balancing the interests of both to optimize overall success. You will constantly seek win-win solutions that deepen our customer relationships and fuel our growth and theirs.
- ** Track Customer KPIs**: Measure and analyze key performance indicators related to customer success. You will make data-driven decisions, use these metrics to inform strategies and approaches, and drive conversations around customer health and happiness.

**Your Qualifications**
- **Proven Experience**:You've clocked at least 5 years in sales, business development, or customer service, managing multiple accounts with success.
- ** Ability to Learn Quickly**:Adapt swiftly to new tools, technologies, and business processes. You absorb information like a sponge, putting newfound knowledge into action with lightning speed, ensuring our team stays ahead of the curve. Learning new things doesn't scare you - no matter the complexity.
- ** Organizational Skills**:Your organizational prowess enables you to manage multiple customers and projects with ease. No detail escapes you. You are committed to precision, maintaining a clear and ordered workflow that benefits both our team and our customers.
- ** Relationship Building**:You're a people person with superior interpersonal skills and a knack for relationship management. People can't help but feel connected to you and you have a way of making people feel confident you're on their side and will do whatever it takes to do right by them.
- ** Excellent Communication**:You can break down complex concepts into understandable terms, inspiring action with your communication skills. You

  • Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    Customer Success ManagerAbout Us:Messagepoint is a software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our platform gives non-technical business users intelligent control over the content in customer communications to achieve...

  • Customer Success Manager

    6 months ago

    Toronto, Canada Messagepoint Full time

    Customer Success Manager About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users...

  • Customer Success Manager

    5 months ago

    Toronto, Canada Messagepoint Full time

    **Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...

  • Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    Customer Success ManagerAbout Us:Messagepoint is a privately-owned software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users intelligent control over the content in customer...

  • Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    Customer Success ManagerAbout Us:Messagepoint is a software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users intelligent control over the content in customer communications to...

  • Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Messagepoint Full time

    Customer Success ManagerAbout Us:Messagepoint is a software company that enables large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users intelligent control over the content in customer communications to...

  • Customer Success Manager

    5 months ago

    Toronto, Canada the Ladders Full time

    POSITION SUMMARYReporting to the Director, Partnerships & Ecosystem, the Customer Success Manager will be responsible for driving the overall success and satisfaction of Vector customers. The Customer Success Manager will serve as a key point of contact and advocate for our customers, ensuring they

  • Customer Success Manager

    6 months ago

    Toronto, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    3 months ago

    Toronto, Canada Messagepoint Full time

    **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX...

  • Customer Success Manager

    7 months ago

    Toronto, Canada CXApp US, Inc. Full time

    Salary: **Who We Are**: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in a work ‘from-anywhere'...

  • Customer Success Manager

    5 months ago

    Toronto, Canada ResQ Full time

    **ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and...

  • Customer Success Manager

    1 month ago

    Toronto, Ontario, Canada Achievers Full time

    About AchieversThe Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the company's values and goals. With a global user base of almost 4 million, the platform enables employees in over 170 countries to engage with each other and drive business results.Our Commitment to YouAt Achievers, we value...

  • Customer Success Manager

    1 month ago

    Toronto, Ontario, Canada Wisedocs AI Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Wisedocs AI. As a key member of our customer success team, you will be responsible for ensuring the success of our small to medium-sized business customers in the insurance, medical, and legal industries.As a Customer Success Manager, you will work closely with our...

  • Customer Success Manager

    3 months ago

    Toronto, Canada Burroughs, Inc Full time

    Description Customer Success Manager POSITION SUMMARY TheCustomer Success Manager(CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....

  • Manager, Customer Success

    5 months ago

    Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce where you can work at home, in the office, or a mix of both. For this particular role we are looking for someone who wants to hang out with us in real life around twice per week._ As a Manager, Customer Success, you'll lead a team of Customer Success Managers to revenue and retention success, through coaching,...

  • Manager, Customer Success

    3 months ago

    Toronto, Canada Tipalti Full time

    This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In the Manager, Customer Success role, you will be responsible for growing and managing a team that will own the health, retention, engagement, and adoption of our product with our mid-sized customers. You will work closely...

  • Customer Success Manager

    4 weeks ago

    Toronto, Ontario, Canada Uptime Full time

    Job Summary: We are seeking a highly skilled Customer Success Manager to join our team at Uptime.com. As a key member of our customer success team, you will be responsible for managing key customer accounts, aligning with decision-makers, and collaborating with internal teams to ensure we exceed client expectations.Key Responsibilities:Manage and grow...

  • Customer Success Manager

    6 months ago

    Toronto, Canada Burroughs, Inc. Full time

    **Customer Success Manager** **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members...

  • Customer Success Manager

    6 months ago

    Toronto, Canada Burroughs, Inc. Full time

    **Description** Customer Success Manager **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....

  • Manager of Customer Success

    5 months ago

    Toronto, Canada MaintainX Full time

    MaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...