Customer Success Manager
6 months ago
(Francais)
Le/la Gestionnaire de la réussite client sera chargé(e) de construire et de maintenir des relations avec les clients de Bizzabo, soutenant une gamme de cas d'utilisation au sein de votre portefeuille clients. Vous travaillerez en étroite collaboration avec nos clients, intervenant dans plusieurs industries, cas d'utilisation et parties prenantes. Le/la Gestionnaire de la réussite client est une personne stratégique, centrée sur le client et axée sur les résultats, ambitieuse, expérimentée et intéressée à maîtriser les relations stratégiques avec les clients. Il s'agit d'un rôle passionnant et dynamique qui aidera à développer des relations avec les clients et à stimuler le succès des événements, la fidélisation, la croissance, les renouvellements et le plaidoyer. Vous serez un conseiller de confiance, aidant les clients à adopter, à défendre leurs besoins, à trouver de la valeur dans leur investissement avec Bizzabo et à contribuer à développer le partenariat. Vous occuperez une position cruciale au sein de Bizzabo, travaillant en étroite collaboration avec les équipes Solutions et Ingénierie commerciale, Produit, Support et Services pour assurer le succès de vos clients, garantissant finalement les renouvellements et la croissance. Vous êtes hautement motivé(e) à faire progresser les choses et possédez une forte curiosité intellectuelle.
Bizzabo propose des expériences en personne, virtuelles et hybrides. Le système d'exploitation _Bizzabo Event Experience OS_ est une plateforme ouverte, riche en données qui permet aux organisateurs événementiels de gérer des événements, de faire participer le public, d'engager les communautés et de fournir des résultats commerciaux puissants, tout en préservant la confidentialité et la sécurité des données des participants. Bizzabo gère les événements des plus grandes marques mondiales, des entreprises du Fortune 100 et des institutions financières aux agences de création et aux entreprises technologiques en plein essor. Bizzabo a été fondée en 2011 par Boaz Katz, Alon Alroy et Eran Ben-Shushan, et a son siège à New York et Tel Aviv.
(English)
The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and results-driven individual who is ambitious, experienced, and interested in mastering strategic customer relationships. This is an exciting and dynamic role that will help build relationships with customers and will fuel event success, retention, growth, renewals, and advocacy.
You’ll serve as a trusted advisor, helping customers drive adoption, advocate for their needs, find value in their investment with Bizzabo, and aid in growing the partnership. You will have an integral position within Bizzabo, working closely with Solutions & Sales Engineering, Product, Support, and Services to ensure your customers’ success, ultimately securing renewals and driving growth. You are highly motivated to drive forward movement and possess a strong intellectual curiosity.
Bizzabo powers immersive in-person, virtual, and hybrid experiences. The Bizzabo Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver powerful business outcomes — while keeping attendee data private and secure. Bizzabo powers the events of world-leading brands — from Fortune 100 enterprise organizations and financial institutions to creative agencies and scaling tech companies. Bizzabo was founded in 2011 by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and is headquartered in New York and Tel Aviv.
**Requirements**:
(Francais)
**Ce que vous ferez**:
- Être le point de contact principal et le défenseur au sein de notre segment de clients Corporate & Mid-Market, en possédant et gérant de manière proactive un portefeuille de 30 à 60 comptes.
- Être responsable du renouvellement, de la vente additionnelle et de l'expansion de votre portefeuille clients. Gérer les conversations de renouvellement (situations de renouvellement transactionnelles et concurrentielles), les négociations de contrat et démontrer la valeur de nos offres de produits et de services pour développer l'activité.
- Élaborer et mettre en œuvre des plans de compte spécifiques aux clients pour soutenir la croissance ciblée et prévoir de manière fiable l'atteinte des objectifs trimestriels.
- Gérer le succès des comptes en apportant une valeur incrémentielle et un retour sur l'investissement du client ; soutenir les jalons majeurs des événements afin de garantir le renouvellement.
- Devenir un expert du produit et des offres de Bizzabo et avoir un intérêt pour c
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