Virtual Clinic Program Manager

4 weeks ago

Edmonton, Canada Kickstand Full time

SUMMARY

Reporting to the Executive Director, the Virtual Clinic Program Manager provides leadership in the exploration, development, implementation and evaluation of the virtual clinical services being offered through Kickstand Connect. They are responsible for working in close collaboration with the Clinic Manager to expand and continue to enhance the virtual services offered through Kickstand Connect to align with Kickstand’s integrated youth services delivery model. The Virtual Clinic Program Manager contributes to setting strategic priorities for Kickstand Connect and is responsible for developing and maintaining supportive relationships with community partners and stakeholders to create a shared vision, facilitate virtual co-location and integration of care options, and enhance understanding and adoption of the integrated youth services model. They provide input into the development, evaluation, and implementation of all Kickstand virtual services.

ROLE RESPONSIBILITIES AND DUTIES
- Explore and develop priority areas for the expansion of Kickstand Connect services and supports including, but not limited to, relationship building with internal and external stakeholders, completing consultation with virtual care leaders and experts, reviewing virtual best practices for young people across Kickstand’s core service domains with a focus on mental health, co-creating on-line service delivery strategies with young people and families/caregivers, and conceptualizing integration opportunities across service streams,
- Planning and guiding implementation of services and supports within Kickstand Connect with a focus on ensuring a positive help-seeking experience for services users and maximizing impact of Kickstand on individual health and wellness,
- Creation of resources, guides, training, and policies and procedures to support the ongoing delivery of high quality, inclusive, integrated, easily accessible and effective virtual services and supports,
- Maintain close collaboration with Kickstand’s Service Innovation and Implementation Lead to share learnings and maximize efficiencies between virtual and in-person service delivery implementation,
- Actively lead the development of Kickstand Connect’s 5-year roadmap with the goal of continually increasing the value and impact of the virtual care to the Kickstand Network,
- Actively participate in Kickstand’s Clinical Working Groups to inform virtual service development,
- Participate with all relevant research and evaluation activities for Kickstand that align with the creation of a learning health system and inform rapid and responsive quality improvement activities,
- Operationalize Kickstand’s commitment to equity, diversity and inclusion through all facets of Kickstand Connect’s development,
- Work in cooperation with the Indigenous Implementation Lead and Kickstand’s EDID Working Group as appropriate to co-create acceptable virtual care solutions for young Indigenous Albertans that can be integrated into Kickstand Connect,
- Lead work on existing and future software integration projects for Kickstand Connect and liaise/project manage all aspects of platform operations,
- Explore and implement a framework for student placements at Kickstand Connect, including appropriate supervision, education and support, and evaluation,
- Collaborate with the Kickstand Provincial Implementation Team to explore and arrange education and training related to mental health and substance use and other professional development opportunities that will enhance the quality of Kickstand Connect services,
- Maintain knowledge of developments/best practices in virtual provision of mental health and substance use services and supports through reviewing the literature, consulting with clinical and community experts within the field, and participating in professional development and continuing education activities to improve care through new practices,
- Actively review, monitor and report Kickstand Connect metrics including appointment statistics, demographic trends, registration information, and health metrics and utilize this information to inform strategic decisions and the growth and enhancement of Kickstand Connect,
- Participate in the ongoing development and evaluation of Kickstand Connect by collaborating with members of the interprofessional team, providing input and making recommendations to the Executive Director as requested.

QUALIFICATIONS

Education, Training and Experience
- Master’s Degree in a relevant health-related discipline such as Social Work, Clinical Counselling, Clinical Psychology, Nursing or Occupational Therapy from an accredited university.
- Two years of recent, related experience providing management/leadership to others working with youth and young adults across the mental health and substance use continuum including experience with interventions and evidence-based treatment modalities, or an equivalent combination of education, traini

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