Warranty Coordinator

2 weeks ago


Calgary, Canada RareBuilt Homes Full time

RareBuilt Homes is a dynamic custom home building team dedicated to crafting exceptional single-family and multi-family homes tailored to our clients' unique needs. With a commitment to excellence, we strive to redefine the standard of quality in the construction industry. We are seeking a skilled and detail-oriented Warranty Coordinator to join our team, ensuring the satisfaction and peace of mind of our clients across diverse residential projects.

As Warranty Coordinator, you will play a crucial role in managing and coordinating warranty services for our custom-built homes. You will be responsible for addressing and resolving warranty-related issues, maintaining positive client relationships, and collaborating with various teams to ensure a seamless post-construction experience.

**Key Responsibilities**:
**Warranty Claim Management**
- Receive and assess warranty claims from clients.
- Coordinate inspections to evaluate warranty claims and determine appropriate resolutions.
- Work closely with contractors and vendors to facilitate repairs or replacements as needed.

**Client Communication**:

- Serve as the primary point of contact for clients regarding warranty inquiries.
- Communicate effectively to explain warranty coverage and address any concerns.
- Provide regular updates to clients on the status of their warranty claims

**Documentation and Record Keeping**:

- Maintain accurate and organized records of warranty claims, inspections, and resolutions.
- Utilize the warranty software to enhance documentation efficiency.
- Prepare comprehensive reports for management regarding warranty trends and areas for improvement.

**Collaboration with Construction and Design Teams**:

- Collaborate with construction and design teams to understand the technical aspects of warranty claims.
- Coordinate with relevant departments to implement preventive measures and improve the overall quality of construction.

**Continuous Improvement**:

- Identify opportunities for process improvement in the warranty coordination process.
- Stay informed about industry best practices and incorporate them into the warranty management system.

**Qualifications**:

- Previous experience in warranty coordination, preferably in the custom home building industry.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal abilities.
- Knowledge of construction processes and materials.
- Familiarity with local building codes and regulations
- Experience in implementing and managing warranty software systems.
- Proficient in Microsoft 365

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person

Application deadline: 2024-03-24
Expected start date: 2024-04-08


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