Guest Services Representative
3 weeks ago
_**COME JOIN OUR AMAZING TEAM**_
**GRAY LINE NIAGARA FALLS/BUFFALO is seeking** **FULL-TIME & PART-TIME** **Seasonal positions for the upcoming 2024 season**
- _**College Student ~ Teacher ~ High School Student already? Great way to supplement your income**_
- _**Fun job ~ Great Pay ~ Will Train**_
- _**May - September/October (start and end dates can vary)**_
**OPENINGS FOR ALL POSITIONS**: Mornings, afternoons, nights, holidays & weekends.
As a **Guest Service Representative,** you will be responsible for:
- Booking sightseeing tours of Niagara Falls, Ontario Canada to tourists from our various leading hotel lobbies & sales locations.
- Provide accurate and up-to-date information regarding attractions, sightseeing tour descriptions & sightseeing points of interest to guests/tourists.
- Confirming guests existing reservations, cancellations & make new reservations.
- Work directly with our Sales/Guest Services staff to assist in minor troubleshooting.
- Communicating with Operations & Dispatch departments to continuously give them up-to-date availability & information.
- Assist in updating reservation platforms & partners on any changes to availability.
- Be unshakably polite, even in stressful situations while communicating with our guests, co-workers & management team.
- Answer incoming calls.**QUALIFICATIONS**:_
- _Sales experience preferred - (Training available)_
- _Background in customer service, hospitality, tourism industry preferred - (Training available)_
- _Exhibit exceptional verbal communication skills with a friendly & outgoing personality as well as a professional demeanor._
- _Demonstrate extensive knowledge of Niagara Falls & the surrounding areas is a plus, but not required. If you have the right personality, are calm under pressure & have clear communication skills, we can train the rest._
- _Ability to utilize company specific technology (Training provided)_
- _Ability to read and write in English._
- _Computer skills (a must)_
- _Demonstrate excellent phone capabilities while multi-tasking._
- _Well organized & able to maintain professionalism under pressure._
- _1 Year Customer Service (preferred)_
- _Must be able to work weekends, holidays & on call as needed._
**Job Types**: Full-time, Part-time, Seasonal
Pay: $16.65 per hour
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-06-01
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