Guest Service Supervisor

3 weeks ago


Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 to less than 7 months
- or equivalent experience
**Tasks**:

- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
**Supervision**:

- 5-10 people
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Tight deadlines
**Personal suitability**:

- Accurate
- Client focus
- Flexibility
- Organized
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week



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