Guest Service Agent
3 weeks ago
Job Description: Guest Service Agent
**Responsibilities**:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Coordinate with other hotel departments to ensure guest satisfaction
- Handle cash transactions and maintain a balanced cash drawer
- Assist with concierge services such as booking transportation or making restaurant reservations
**Skills**:
- Knowledge of Choice Advantage is an asset
- Excellent communication and interpersonal skills
- Multilingual or bilingual proficiency is preferred
- Strong customer service orientation
- Ability to handle difficult situations with patience and professionalism
- Detail-oriented with good organizational skills
- Proficient in using computer systems and hotel management software
We offer competitive pay and benefits packages for our employees. Join our team of dedicated professionals who strive to provide exceptional service to our guests.
**Job Types**: Full-time, Part-time
**Salary**: $16.55-$17.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
**Experience**:
- Hotel Front Desk: 1 year (required)
Work Location: In person
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