Tier 2 It/av Support Agent

2 weeks ago


Bedford, Canada Micco Companies Full time

Location: Bedford, Nova Scotia

Type: Permanent, Full-Time

Department: IT/AV Support
Reports to: Director, Operations

**About Us**
- **G23 Technologies **_

G23 Technologies is a technology company under the umbrella of Micco Companies providing advanced technology and AV solutions to a mixture of internal and external customers. Micco Companies is a family-owned group of local businesses that oversees a portfolio of companies operating in the restaurant, retail hospitality, fitness, warehousing, logistics, cannabis and beverage alcohol industries. The three pillars of Micco are investing in its people, investing in its business, and investing in the communities it does business in and our exceptional group of dedicated employees has a shared desire to grow our companies, deliver excellent service and support our community.

**Position Overview**

We are seeking a highly skilled and motivated Tier 2 IT/AV Support Agent to join our team. In this role, you will serve as a critical point of escalation for resolving complex IT and audiovisual (AV) support issues. You will work closely with Tier 1 support agents, end users, and internal teams to ensure smooth operation of IT systems, AV equipment, and integrated technologies.

**Key Responsibilities**:

- Provide advanced troubleshooting and resolution for IT and AV-related issues, including hardware, software, and network support.
- Install, configure, maintain, and troubleshoot audiovisual systems, such as video conferencing equipment, projectors, sound systems, and displays.
- Collaborate with Tier 1 support to address escalated tickets and ensure timely resolutions.
- Assist in deploying and upgrading IT/AV hardware and software across the organization.
- Document processes, resolutions, and technical knowledge for future reference.
- Maintain and support AV setups for meetings, conferences, and events, ensuring all equipment operates smoothly.
- Monitor and maintain network connectivity for AV systems and diagnose connectivity issues.
- Train end users on IT/AV systems and best practices.

**Qualifications**:

- 4+ years of experience in IT/AV support or related technical roles.
- Strong knowledge of IT systems, including operating systems (Windows, macOS), networking basics, and common productivity tools.
- Familiarity with audiovisual technologies and platforms (Zoom, Teams, Crestron, Control4, Polycom, etc.).
- Excellent problem-solving skills with the ability to work under pressure in fast-paced environments.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- Certifications such as CompTIA A+, Network+, or CTS (Certified Technology Specialist) are a plus.

This position offers the opportunity to work on a variety of technical challenges while contributing to the seamless integration of IT and AV solutions in a dynamic environment. If you're passionate about technology and delivering exceptional support, we encourage you to apply

**Working Environment**

**Schedule**
- Five (5), eight (8) hour shifts per week
- This position requires participation in an on-call schedule to manage emergency requests outside of standard business hours

**Ability to Commute/Relocate**

Main place of work is Bedford, Nova Scotia. Must be able to reliably commute within Atlantic Canada, including overnights.

**Work Location**

In person

**Job Types**: Full-time, Permanent

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Bedford, NS B4B 1Y3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT/AV Support: 4 years (required)

Licence/Certification:

- CompTIA A+, Network+, or CTS (preferred)

Work Location: In person

Application deadline: 2024-12-16


  • Massage Therapist

    4 weeks ago


    Bedford, Quebec, Canada Top Tier Massage Full time

    Job Title: Massage Therapist - Client Support SpecialistWe are seeking a skilled Massage Therapist to join our team at Top Tier Massage. As a key member of our client support team, you will be responsible for ensuring the best possible experience for our clients.Key Responsibilities:Client Support: Assist clients with special needs and provide exceptional...


  • Bedford, Canada Rockhead Wine and Beer Market Full time

    **About Us** - **Micco Companies **_ Micco Companies is a family-owned group of local businesses that oversees a portfolio of companies operating in the restaurant, retail hospitality, fitness, warehousing, logistics, cannabis and beverage alcohol industries. The three pillars of Micco are investing in its people, investing in its business, and investing in...

  • Laboratory Analyst 2

    6 months ago


    Bedford, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...

  • Laboratory Analyst 2

    6 months ago


    Bedford, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...

  • Reservations Agent

    6 months ago


    Bedford, Canada Digby Pines Golf Resort and Spa Full time

    **POSITION IS LOCATED IN BEDFORD - FULL TIME AND PART TIME POSITIONS ARE AVAILABLE. DAYS, EVENING, WEEKENDS, HOLIDAY SHIFTS.** As a Reservation Agent, you will play a crucial role in ensuring our guests have a seamless booking experience. You will be responsible for handling inbound and outbound sales calls, assisting guests with reservations, and providing...

  • Customer Care Agent

    6 months ago


    Bedford, Canada Allstate Canada Full time

    **Who is Allstate**: - Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do._ **Role Designation**: Hybrid **Address**: **Job description**: The...

  • Customer Care Agent

    4 weeks ago


    Bedford, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...


  • Bedford, Canada Health Association Nova Scotia Full time

    Were excited to announce a new opportunity for an Accreditation Support Advisor to join our Member and Partner Engagement team as we continue to grow and expand. **Position Scope**: The Accreditation Support Advisor plays a key role in supporting the accreditation process for Home Care Agencies within Nova Scotia. This individual will assist in ensuring Home...


  • Bedford, Canada Truck It Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Relocation costs not covered by employer - Transportation, communication and utilities **Budgetary responsibility**: - 0 - $100,000 **Tasks**: -...


  • Bedford, Canada The Da Silva Gosse Group Full time

    **Job Summary**: We are seeking a highly organized and detail-oriented Transaction Coordinator to join our team. As a Transaction Coordinator, you will be responsible for managing and coordinating all aspects of real estate transactions. This includes ensuring all necessary documentation is completed accurately and in a timely manner, coordinating with...


  • Bedford, Quebec, Canada Savers Value Village Full time

    About UsSavers / Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where second-hand is second nature.We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. Our brands include Savers, 2nd Ave, Value Village, Unique, and more.Job OverviewThis role...


  • Montérégie-Est (Bedford), Canada Centre de services scolaire des Hautes-Rivières Full time

    Le Centre de services scolaire des Hautes-Rivières recherche des agentes ou agents de réadaptation afin de pourvoir des contrats à temps plein ou à temps partiel, dans les écoles de notre territoire ! Le Centre de services scolaire des Hautes-Rivières est une organisation visant la réussite scolaire des élèves. Nous nous assurons d'offrir un...


  • Montérégie-Est (Bedford), Canada Centre de services scolaire des Hautes-Rivières Full time

    Le Centre de services scolaire des Hautes-Rivières recherche des agentes ou agents de réadaptation afin de pourvoir des contrats à temps plein ou à temps partiel, dans les écoles de notre territoire !Le Centre de services scolaire des Hautes-Rivières est une organisation visant la réussite scolaire des élèves. Nous nous assurons d'offrir un...


  • Bedford, Canada The Da Silva Gosse Group Full time

    **Job Summary**: We are seeking a highly organized and detail-oriented administrative assistant to join our team. As our administrative assistant, you will be responsible for managing and coordinating all aspects of real estate transactions. This includes ensuring all necessary documentation is completed accurately and in a timely manner, coordinating with...


  • Bedford, Canada Canadian College of Acupuncture and Traditional Chinese Medicine Full time

    Responsibilities include but are not limited to: - Creates a welcoming environment by greeting staff and students, answering phone calls, directing visitors and taking messages. - Provides administrative support by processing mail, taking meeting minutes, filing, and preparing and proofreading correspondence, reports and other documents as requested. -...


  • Bedford, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...


  • Bedford, Quebec, Canada Health Association Nova Scotia Full time

    At Health Association Nova Scotia, we're committed to delivering exceptional human resource shared services, innovative technical solutions, and policy support to our customers. As a financially responsible organization, we're seeking a detail-oriented Financial Accountant to join our team.The ideal candidate will have a strong background in accounts payable...


  • Bedford, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...


  • Bedford, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...

  • IT Support Technician

    6 months ago


    Bedford, Canada rcs Construction Full time

    **rcs Construction** is a family-orientated General Contractor that has thrived for the past 27 years building exciting commercial construction projects throughout the Atlantic Provinces. As a medium sized, innovative and communicative company, we heavily invest in our communities and employees. We pride ourselves in supporting and developing our employees...