Customer Service Manager

7 days ago

Montréal, Canada VIA HFR - VIA TGF Inc. Full time

**Job Requirements
**Did you know that VIA Rail's mission is “Passenger First”? Yes We continually work on improving our services and redefining VIA Rail to provide our passengers with the most enjoyable travel experience and to find better ways to connect Canadian communities.

To achieve our goal, we are looking for an experienced Customer Experience Manager. Someone who will be able to oversee, mentor and develop a team of employees providing a wide range of customer service activities at our Toronto station. As a Customer Experience manager, you will play a key role at Union Station where you will be overseeing day to day employee activities, staffing levels, on time departures, handling emergency responses, customer issues and platform management, as well as maintaining ongoing external shareholder relationships.

Interested in providing the best service in one of the busiest stations in Canada with an experienced and dedicated team? Look at our offer below

**What are the main responsibilities of the position?**
- Monitors and supervises station activities to ensure quality customer service is delivered consistently and that operating requirements are performed in a safe, timely and responsive manner.
- Works in collaboration with the On-Train Services team at Toronto Union Station to assist with the operational activities.
- Lead a team of customer service agents, including all the tasks related to the team’s management: recruitment, training, scheduling, financial performance, staffing levels,etc.
- Champions issues related to the Canada Labour Code, Health and Safety, disability files and internal complaint process.
- Ensures that all Federal, Provincial and safety regulations are adhered to, and updated, as required.
- Acts as VIA Rail’s key representative for the Union Station revitalization construction project.
- Identifies safety training needs and provides coaching and supervision on compliance to internal and external safety requirements.
- Investigates customer feedback and survey results to identify opportunities for improvement and correct deficiencies in products and services.
- Manages projects and monitors outcome for quality and alignment with stated project objectives.
- Is the main point of contact for the H.Q. Employee Relations group on all labour relations matters involving off-train and on-train employees, including grievances, arbitrations and negotiations.
- Participates in the Central Region Duty Officer rotation schedule. May be required to attend the scene of derailments, accidents and incidents, coordinating all VIA Rail activities to minimize the impact on customers and employees.

**Work Experience
**What qualities and experience are we looking for?**
- University / College education in management or other related field of study.
- Minimum of five years’ experience in a supervisory role in the customer service environment, preferably in a unionized environment.
- Solid knowledge of customer services, and Health & Safety laws and regulations.
- Experience dealing with collective agreements and labour relations issues.
- Capacity to lead a team with integrity and respect for corporate conduct and safety standards.
- Bilingualism in English and in French.
- Strong verbal and written communication skills
- Problem-solving aptitudes and organizational skills
- Flexibility and availability to travel and work shifts including weekends and holidays. The position requires to travel approximately 35% of the time.

  • Client Representative, Customer Solutions Bell

    4 weeks ago

    Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full time

    Req Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Customer Service Manager

    4 days ago

    Montréal, Canada Hood Packaging Corp Full time

    Job description:_ Under the responsibility of the Plant Services Manager, the Customer Service Manager will be responsible for all aspects of the Glopak Division Customer Service Departments and its internal and external customers. More specifically: - Act as customer representative for specific large Glopak accounts - Direct and supervise Customer...

  • Customer Service Manager

    3 weeks ago

    Montréal, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-responsible adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the French Ministry of the Economy and Innovation, due to the interconnectedness of...

  • Customer Service Manager

    2 months ago

    Montréal, Canada Walmart Canada Full time

    **What you'll do... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance...

  • Customer Service Manager

    1 day ago

    Montréal, Canada Walmart Canada Full time

    **What you'll do... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance...

  • Customer Service Manager

    4 days ago

    Montréal, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...

  • Customer Service Manager

    3 weeks ago

    Montréal, Canada CHECKiN Full time

    The feminine is used for the sole purpose of lightening the text. The role of the Customer Service Manager is to manage the communications of our rental accommodation under management. The flow of exchange with the guests is constant and parallel tasks will be added in order to fill the delays between the messages of the guests. Processing reservation...

  • Manager & Customer Service

    1 week ago

    Montréal, Canada Putting Edge Full time

    **PUTTING EDGE SPHERETECH - 3500 BLVD COTE VERTU ST LAURENT, QC** IS HOLDING A **JOB FAIR ON THIS FRIDAY JUNE 2 FROM 3:00 - 7PM** **WE ARE HIRING A FEW PEOPLE 2 POSITIONS 1- MANAGER, 2- CUSTOMER SERVICE** **YOU DO NOT HAVE TO SEND IN YOUR CV IN ADVANCE. JUST SHOW UP WITH IT** Are you a people person? Do you like having fun while working? Are you looking...

  • Customer Service Manager

    3 weeks ago

    Montréal, Canada CMA CGM (Canada) Inc. Full time

    **Our Culture ** - We strive for Better Ways in everything we do; our culture is embodied by boldness, imagination, exemplarity and excellence. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live...

  • Customer Service Manager

    2 weeks ago

    Montréal, Canada CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Service Manager

    4 days ago

    Montréal, Canada Camp Systems International Full time

    CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world including Airbus, Bell, Boeing, Bombardier, Cessna, Daher, Dassault,...

  • Customer Service Manager

    4 weeks ago

    Montréal, Canada Newrest Full time

    En tant que responsable commercial de la filiale, vous êtes l'interface entre les clients de notre compagnie aérienne et l'équipe interne Vous vous assurez que toutes les informations (horaires de vol, manuels, changements de menus et autres instructions...) sont distribuées à toutes les personnes "clés" de l'unité. Veiller à ce que les informations...

  • Customer Service Manager

    3 weeks ago

    Montréal, Canada Newrest Full time

    En tant que responsable commercial de la filiale, vous êtes l'interface entre les clients de notre compagnie aérienne et l'équipe interne - Vous vous assurez que toutes les informations (horaires de vol, manuels, changements de menus et autres instructions...) sont distribuées à toutes les personnes "clés" de l'unité. - Veiller à ce que les...

  • Retail Customer Service Manager

    5 days ago

    Montréal, Canada Europa Group Full time

    Are you a dynamic and experienced retail professional with a passion for luxury products and exceptional customer service? We are seeking a talented High-End Retail Manager to lead our prestigious store and deliver an unparalleled shopping experience for our discerning clientele. If you have a proven track record of driving sales, managing high-performing...

  • Manager, Customer Service

    2 weeks ago

    Montréal, Canada Farm Credit Canada Full time

    Closing Date (MM/DD/YYYY): 05/08/2024 Worker Type: Permanent Language(s) Required: English, French Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position): $89,369 - $120,911 Leadership skills rewarded: **What you’ll do**: - Lead a high-performing customer service team, managing...

  • Customer Service

    2 months ago

    Montréal, Canada Grand prix import inc Full time

    **Tasks & responsibilities** - Answers incoming customer calls regarding products, suggesting information about other products, responds to product problems, service questions, billing issues and general client concerns - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller -...

  • Customer Service

    2 months ago

    Montréal, Canada Grand prix import inc Full time

    **Tasks & responsibilities** - Answers incoming customer calls regarding products, suggesting information about other products, responds to product problems, service questions, billing issues and general client concerns - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller -...

  • Customer Service

    4 weeks ago

    Montréal, Canada Grand prix import inc Full time

    **Tasks & responsibilities** - Answers incoming customer calls regarding products, suggesting information about other products, responds to product problems, service questions, billing issues and general client concerns - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller -...

  • Customer Service

    1 day ago

    Montréal, Canada Grand prix import inc Full time

    **Tasks & responsibilities** - Answers incoming customer calls regarding products, suggesting information about other products, responds to product problems, service questions, billing issues and general client concerns - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller -...

  • Manager, Customer Service

    4 weeks ago

    Montréal, Canada Putting Edge Full time

    Are you a people person? Do you like having fun while working? Are you looking for a job with flexible hours? Do you believe that life is too short to have a depressing job? If so, then this is the perfect opportunity for you! What’s in it for you? - Flexible hours -Employee discounts for you and your friends -Opportunity to gain experience in the...