Customer Service Representative

6 days ago

Kitchener, Canada Connect Telecommunications Sol Full time

JOB POSTING - Customer Service Representative

**Duties & Responsibilities**
- Handle customer communications, both written and verbal with courtesy, confidence, accuracy, and efficiency
- Answer requests promptly, and professionally, listen attentively to the customers, understand and fulfill their needs
- Process orders and maintain related communication with sales, operations, and finance to ensure customer requirements are met
- Take necessary action to resolve customer service issues in a timely manner and follow-up and verify commitments are met afterwards
- Assemble information, obtain approvals, and complete the processing of returns and credits
- Contact customers regarding new products, promotions and follow up of quotes issued
- Proactively suggests associated and/or alternate products as needed
- Assist with marketing campaigns such as trade shows, webinars, website visits and referral inquiries
- Create, modify and manage datasheets, catalogues and other marketing materials
- Update and maintain contact database
- Ad hoc assignments as required

**Core Competencies**

**Customer Focused**: Builds and fosters strong customer relationships and delivers customer-centric solutions

**Communication**: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

**Adaptable**: Changes approach and demeanor in real time to match the shifting demands of different situations, even under tough circumstances

**Action Oriented**: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

**Accountability**: Holds self and others accountable to meet commitments

**Requirements**:

- Relevant customer service experience
- Fully fluent in English (oral and written)
- An ability to work independently and as a team member
- Strong organizational, time management, and prioritizing skills
- Strong customer focus with first-rate communication and interpersonal skills
- Highly accurate and detail oriented
- Effective problem identification and resolution skills
- Quick learner and adaptable to change
- Reliability in attendance
- Demonstrated skills in Microsoft Office, with strong experience in Excel, Word and Outlook
- Experience in the Telecommunications/Fiber Optic Industry preferred
- Experience in business development would be an asset
- Bilingual in French would be an asset
- This position is full time (Monday - Friday, 8am to 5pm) with a 1-hour lunch break._

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer Service: 3 years (required)
- Order Entry: 3 years (required)

Work Location: In person

Application deadline: 2024-03-31

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