Customer Service Representative

6 months ago

Kitchener, Canada Waste Connections of Canada Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? Waste Connections of Canada is seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives

**About Us**:
Waste Connections of Canada is a leader in waste management and environmental services, committed to providing reliable and sustainable solutions for our customers. With a strong focus on innovation, safety, and customer satisfaction, we take pride in serving communities across Canada.

As a Customer Service Representative, you will be the first point of contact for our valued customers, handling inbound calls related to waste management services. You will assist customers with inquiries, provide information about our services, address concerns, and ensure a seamless and positive customer experience. This role requires exceptional communication skills, empathy, and the ability to think on your feet to find effective solutions.
- 1 year contract
- Monday to Friday, 9:00am to 5:00pm
- Competitive compensation and benefits package, RRSP with company match
- A variety of incentives and bonuses
- Opportunities for growth and advancement within the company.
- Comprehensive training and ongoing support
- A collaborative and inclusive work environment.
- The chance to make a meaningful impact in your community and the environment.

**Key Responsibilities**:

- Provide accurate information about our waste management services, pricing, and scheduling.
- Address customer concerns, resolve issues, and ensure customer satisfaction.
- Document and maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure efficient and effective service delivery.
- Strive to exceed customer expectations and contribute to a positive team environment.

**Qualifications**:

- High school diploma or equivalent; post-secondary education is a plus.
- 2-3 years within a similar customer service environment
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in computer and data entry skills (Microsoft Excel, TRUX and Salesforce)
- Ability to multitask and handle high call volumes.
- Positive attitude and a genuine passion for helping others.

Come join a team environment with colleagues who embrace a "work hard, play harder" culture. You'll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.

Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer

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