Customer Service Representative

6 days ago


Kitchener, Ontario, Canada Pillers Fine Foods Full time

Description
The Customer Service Representative will report to the Sr.

Manager, Customer services & Logistics, and act as a liaison between customers, companies and consumers, to input orders and process complaints.

This role will also assist with sales, order status, account questions and billing as required.

Duties and Responsibilities include but are not limited to:

  • Process and log Over, Shorts & Damages (OS&D)
  • Follow up with backorders, late shipments and order tracing
  • Assist with packing sample products for US exports whenever possible
  • Handle inquiries and complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Liaison with sales representatives as required for all order processing
  • Assist sales representatives with all order requirements & issues (order minimums, customer credit hold, order lead time, product promos, new product launches etc.

Requirements:

  • College education preferred
  • Excellent communication skills
  • Strong attention to details
  • 12 years related experience with proven customer support
  • Proficient computer skills
  • Microsoft Office & ERP experience
  • Strong phone contact handling skills
  • Demonstrated analytical and problemsolving skills
  • Proficiency in active listening
  • Proficient computer skills
  • Microsoft Office & ERP experience
  • Ability to multitask, prioritize and manage time effectively

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (required)

Work Location:
In person

  • Kitchener, Ontario, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of Kitchener is locally owned and operated, we are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a Part-Time Customer Service Representative. Our customers are seeking additional office support for...


  • Kitchener, Ontario, Canada Handyman Connection - KW, Cambridge, Guelph & Brantford Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part-time Customer Service Representative. Our customers are seeking additional office support for our growing...


  • Kitchener, Ontario, Canada ACUTE Environmental Services Full time

    Customer Service RepresentativeACUTE Environmental and Safety Services Inc. is looking for an experienced, career-minded Customer Service Representative whois responsible for serving customers in person and via the telephone.The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions, such as invoicing...


  • Kitchener, Ontario, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, returns, trade-ins and more.No experience required, we will equip you with the...


  • Kitchener, Ontario, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 487945Work Type: ContractDufferin Concrete, A CRH Company is currently hiring a Customer Service Representative to join their growing teamWho we areRecognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools,...


  • Kitchener, Ontario, Canada MCAP Full time

    Customer Service Representative - RemoteMCAP at a GlanceJoining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards...


  • Kitchener, Ontario, Canada CRH Canada Full time

    Job ID: Work Type: Contract It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an opportunity to develop...


  • Kitchener, Ontario, Canada CRH Canada Full time

    Job ID: Work Type: Contract It is a great time to join the CRH Canada team CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark You will be a successful addition to our team if you look at change as an opportunity to develop...


  • Kitchener, Ontario, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone.Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...


  • Kitchener, Ontario, Canada U-Haul Full time

    Storage Customer Service Representative:Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service ensuring that...


  • Kitchener, Ontario, Canada Waste Connections of Canada Inc. Full time

    Description : As a Customer Service Representative, you will be the first point of contact for our valued customers, handling inbound calls related to waste management services. You will assist customers with inquiries, provide information about our services, address concerns, and ensure a seamless and positive customer experience. This role requires...


  • Kitchener, Ontario, Canada RWAM Insurance Administrators Inc. Full time

    Job ID: 21269 Job Type: Full Time Category: Customer Service Educations:Posted: Location: Waterloo, ON | Canada Job Views: 2 USD Negotiable Job Description:Job information Job Description:Job information Bilingual Customer Service Representative from the Company RWAM Insurance Administrators Inc., this latest Bilingual Customer Service Representative job...


  • Kitchener, Ontario, Canada Culligan Water Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.We want you to join our growing team at our KITCHENER location as a CSR The hours for this position are Friday 9:30 a.m. to 6:00...


  • Kitchener, Ontario, Canada SQroots Salon Full time

    About the Role:We are looking for enthusiastic volunteer who is willing to work for our salon as a customer services representative with a focus on improving customer satisfaction and content creation.We are flexible with hours so you may work for however long you need to potentially meet schools community hours if needed. If you are passionate about grow...


  • Kitchener, Ontario, Canada Centurion Asset Management Full time

    Who We AreCenturion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 280 Employees is a core component of Centurion's success since 2003. Centurion Apartment Real Estate Investment Trust ("REIT") owns...


  • Kitchener, Ontario, Canada Colonial Acres Coins Ltd. Full time

    Customer Service RepresentativeColonial Acres Coins and Jewellery has been in business since 1991. We strive to provide exceptional Customer Service to collectors of numismatics all over the world, focusing on Canadian products. We provide services both online and in our store front.We require a fresh face for our store front to assist customers who come...


  • Kitchener, Ontario, Canada The Erb Group of Companies Full time

    International Customer Service Representative Department: Customer Service Location: Kitchener- Waterloo Region , ON Job title: International Customer Service Representative Job Location: Baden Position Type: Onsite Shift Hours: Monday to Friday; 8:00am - 4:30pm Compensation : $ /per hour We Bring Food to Your Family's Table The Erb...


  • Kitchener, Ontario, Canada Pay2Day Inc. Full time

    Job Title: Customer Service RepresentativeResponsibilities: Provide accurate information about products and services to customers Assist customers with placing orders, processing returns, and resolving any issues or complaints Maintain customer records and update information as needed Collaborate with other team members to ensure excellent customer service...


  • Kitchener, Ontario, Canada Equitable CA Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable...


  • Kitchener, Ontario, Canada AlgaeCal Full time

    Career with a heart If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They've just had bad news about their bones – and they're scared they might break at any moment. But after talking with YOU, their fear will melt away. We call our...