Student Registration, Fees and Account

7 months ago

Kingston, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

**A Brief Overview**

Reporting to the Manager of Student Records, the incumbent provides high-level support to the operation of the Office of the University Registrar (OUR) to ensure its overall success. The incumbent, collaborating with team members, maintains student record and fee information and contributes to the resolution of more complex cases. As a member of an in-person service unit, is responsible for telephone support to students and their families and provides support to academic departments regarding advanced functionality of the PeopleSoft Student system. Using strong analytical skills, the incumbent may perform complex administrative functions within PeopleSoft Student ensuring that student academic and financial records are accurate and complete. Maintaining student accounts may include the administration of payment plans, explanations regarding student charges and processing adjustments and/or reversals in student accounts.

This position coordinates and prepares portfolios, sessions, timelines, and registration procedures for continuing education programs. This position evaluates student transcripts and ensures registrations are processed to meet deadlines. This position liaises with campus partners to solve complex student fee account issues. This position also prepares confidential reports and correspondence.

**What you will do**

Coordinates and prepares portfolios, sessions, timelines, and registration procedures for continuing education programs.

Evaluates student transcripts and ensures registrations are processed to meet deadlines.Communicates with internal staff and prospective students regarding course information, course function, expectations, and requirements.Prepares confidential reports and correspondence.Liaises with campus partners to solve complex student fee account issues.Performs accounting and bookkeeping activities including reconciliations and reports.Administers grade reporting and course extensions.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.

**Required Experience**
- More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or substantial work experience.
- Provide information to others that requires technical or administrative explanation or interpretation.
- Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain.
- Adapt messages to meet the needs of the intended audience.
- Manage own work and may train and review the work of casual employees, work study students, and/or volunteers, to see commitments through to completion.
- Participate in project team meetings and is involved in developing individual and team project plans.
- Identify new problems and seeks information and input to fully understand the cause.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Break down concrete issues into parts and synthesizes information succinctly.
- Respect diversity and promotes inclusion in the workplace.
- Awareness of relevant legislation, including Employment Equity, Human Rights legislation, Treaties, sexual violence legislation and the Accessibility for Ontarians with Disabilities Act and its regulations.

**Employment Equity and Accessibility Statement

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