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Student Service Administrator

4 months ago

Kingston, Canada Queen's University Full time

Student Service Administrator

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

**A Brief Overview**
The Office of the University Registrar supports the academic mission of the university by providing comprehensive enrolment management services to members of the Queen's community, including applicants and students, faculty, staff, and alumni. We are committed to providing a high standard of accurate and timely service in a fair, friendly, and comprehensive manner. The Records & Services department provides student services concerning registration, photo id, student tuition and fees, central exams, transcripts, tax forms and convocation.

The incumbent will provide guidance and direction for students regarding general inquiries, financial aid, tuition/fees, registration, convocation, student records, income tax documents, proof of enrolment and degree conferrals and other related requests. Duties include filing, recordkeeping, producing official transcripts and photo Id student cards, storage activities and processing office and event inventory orders, purchase requests, invoices and payments made by students. Maintains and updates procedural manuals.

This position is the first point of contact and resource person for the department, and communicates with students, staff, faculty and the general public. This position screens all incoming calls, answers inquiries, and responds, redirects or escalates accordingly. This position also performs general clerical duties such as scheduling appointments, meetings, and booking rooms, dealing with inbound and outbound mail, and filing.

**Job Description**:

**What you will do**
- Acts as resource or contact person for the department including providing information, feedback and support to staff, faculty, students and the public.
- Provides triage and recommends resources as required.
- Provides general office support including mail and courier handling and distribution, scheduling meetings, workshops, presentations and/or information sessions, maintaining administrative calendars, booking rooms, and maintaining inventory of office supplies
- Updates and maintains records.
- Orders, distributes, and monitors all departmental keys and fobs.
- Performs general accounting activities including invoice generation, requisitions, expenses, collecting and processing cash and cheques, and reconciliations.
- Contributes to ceremonies, workshops and class activities.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Two-Year Community College Diploma.

**Required Experience**
- More than 1 year and up to and including 2 years of experience.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
- Provide information that requires technical or administrative explanation or interpretation.
- Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.
- Manage own work effectively and follows through on commitments, using the available resources.
- May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
- Resolve recurring problems and situations using established procedure and guidelines.
- Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.
- Break down concrete issues into parts and selects best solution from clear alternatives and past practices.
- Acknowledge and respect diverse cultural traditions and beliefs.
- Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

Employment Equity and Accessibility Statement

**Skills**
- Accounting
- Attention To Detail
- Calendar Management
- Collaboration
- Communications
- Customer Service
- Data Entry
- Organization
- PeopleSoft
- Working Independently

**Reference**
- 312699