Dispatch / Customer Service Coordinator - North

2 months ago


North York, Canada Frontier Supply Chain Solutions Inc. Full time

Frontier Supply Chain Solutions Inc is a medium sized provider of US and Canadian Customs Services, Trade Consulting, Supply Chain Logistics, including parcel, courier delivery, and warehousing services.

Frontier is seeking a Dispatch / Customer Service Coordinator Coordinator in our North York location to support our Client and Customer service needs. As our Dispatch / Customer Service Coordinator you will be **dispatch focused **_**with**_ **a strong customer service mindset to ensure our clients are satisfied with our service.**

**Daily dispatch responsibilities include the following**:

- Dispatching our local freight to our fleet of up to 5 drivers across the GTA.
- Creating efficient routes for pick ups, deliveries.
- Managing paperwork and timelines and updating system status’ for freight.
- On going communication with internal and external clients.. including drivers, Clients, internal warehouse & customer service & dispatch teams.
- Working with multiple terminals across Canada for freight updates/statuses
- Performing daily tracking and coordination activities.
- Keeping shipping reports up to date.

**Daily customer service responsibilities include the following**:

- Tracking & investigating status of freight
- Communicating with Clients regarding their freight inquiries.
- Proactively problem, completing phone calls, & updating Clients on variances.
- Responding to multiple tickets in a day (delayed freight, new address, re route, scheduling returns).
- Maintaining Timeline SLA policies.

This role is an integral part of the coordination of transportation and operations for Frontier SCS Contractors, company drivers, and customers.

This is a full-time role from Monday to Friday. Shifts will be from 9:30am - 5:30pm.
- Desired Skills:_
- Excellent customer service skills are required
- Experience with external & internal customer communication.
- Ability to problem solve in a timely manner.
- Time management can prioritize & action.
- Ability to get work done well & accurately.
- Experience with courier/city dispatching required.
- Ability to multitask and to work in a fast-paced environment.
- Education in Supply Chain Logistics or Warehousing are assets.
- GTA geographical knowledge required.
- Dispatch experience an asset.
- Must be eligible to work in Canada.

While we thank everyone for their interest, please be advised that only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application question(s):

- What is your salary expectation?
- Why are you interested in working for Frontier?
- Can you legally work in Canada?
- Describe the skill that or past experience that be valid for your role in our dispatch team? ( we have a small fleet completing small parcel courier).
- Describe your best customer service skill? How will that be valuable to our role?
- What is your availability to start?

**Experience**:

- Customer service: 1 year (preferred)
- Dispatching: 1 year (preferred)

Work Location: In person

Application deadline: 2024-10-21
Expected start date: 2024-10-21



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