Dispatcher/client Services Manager
6 months ago
**ROLE DESCRIPTION**
- Oversee all incoming and outgoing service requests through multiple touch-points.
- Acts as the initial point of contact for towing service network and insolvent consumers. As such is responsible for providing exceptional internal and external customer service and communication.
- Communicate and liaise between new clients, towing partners, and drivers.
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established timelines and provincial regulatory policies.
- Perform driver check-ins at day’s end to ensure complete and accurate paperwork has been completed.
- Take the lead in assisting with logístical issues while in transit or on the schedule/docket.
- Comfortable working with Google Maps and routing specialists to optimize routes.
- Records and documents information from drivers and distributes to appropriate departments.
- Have a basic understanding of the insolvency sector in Canada, the Bankruptcy and Insolvency Act and the key players to help prioritize business initiatives and growth opportunities.
- Establish communication and administrative process improvements, solve operational inefficiencies, recommend solutions, and synthesize information to filter to and from the leadership team.
- The dispatcher will uses Parklawn Group proprietary software to enter information and track productivity.
**QUALIFICATIONS OR SKILLS REQUIRED**
- Two (2) years experience in loading, routing, dispatching, and or shipping/receiving logistics.
- Strong project management skills and a high level of business acumen.
- Proficiency in MS Office, Acrobat PRO, Bills of Lading, basic and custom CRM knowledge.
- Experience working directly with an executive leadership team.
- A proven track record of success, in providing logístical coordination in a professional setting.
- Impeccable communication and organizational skills and attention to detail, while managing multiple, competing priorities simultaneously.
- Collaborative and self-starter mindset with a bias to action
- Exceptionally strong interpersonal skills and capacity to build relationships and drive cross-organizational alignment.
- Resourceful and able to work independently and remotely with a deadline-oriented mindset.
- Completion of Post-Secondary education in Business Administration or a related field and/or equivalent combination of education and experience.
- Current vulnerable sector screening (criminal background check).
- Car and valid driver’s license with a clean driver’s abstract.
**Salary**: $52,000.00-$70,000.00 per year
**Benefits**:
- Flexible schedule
- On-site parking
- Paid time off
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- North York, ON M3J 1Z9 (required)
Ability to Relocate:
- North York, ON M3J 1Z9: Relocate before starting work (required)
Work Location: Hybrid remote in North York, ON M3J 1Z9
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