Service Dispatcher

3 months ago


North York, Canada a.p.i Alarm Inc Full time

a.p.i Alarm Inc is currently looking for a Service Dispatch Specialist.

Responsibilities include but not limited to:

- Schedule technicians and delegate tasks to to the field to ensure proper workflow.
- Performs question diagnostics while guiding end users through step by step resolution for their alarm systems
- Responds to end user escalations/inquiries
- Issue PO for equipment and accessories for various jobs/projects
- Prepare invoices every job/project completion
- Promotes Customer first attitude with each end user interaction
- Other duties as assigned

**Requirements**:
Post-Secondary Education
Strong verbal/written communication
Ability to multi-task
Motivated/self starter
Able to work with mínimal supervision
Experience in alarm systems

Hours of work: 9:00am to 5:00pm

Location: North York (Yonge and Finch)
- *This is 100% in office position_

**Job Types**: Full-time, Permanent

Pay: $38,000.00-$42,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime

Ability to commute/relocate:

- North York, ON M2M 4J1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to pass a criminal record check?

**Experience**:

- dispatching: 1 year (preferred)
- Alarms System: 1 year (preferred)

**Location**:

- North York, ON M2M 4J1 (preferred)

Work Location: In person



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