Dispatcher/customer Service

5 months ago


North York, Canada Simply Group Full time

**Responsibilities**:

- Manage the daily operations of the dispatch department, ensuring efficient and timely delivery of goods
- Coordinate with shipping and receiving teams to ensure accurate and timely movement of inventory
- Oversee data entry and documentation related to dispatch activities
- Analyze supply chain processes and identify areas for improvement
- Collaborate with internal teams and external partners, such as 3PL providers, to optimize freight transportation
- Monitor performance metrics and implement strategies to enhance operational efficiency
- Resolve any issues or delays in delivery by coordinating with drivers, customers, and other stakeholders
- Maintain accurate records of dispatch activities and generate reports as needed

**Qualifications**:

- Excellent communication skills, both verbal and written
- Strong knowledge of shipping and receiving processes
- Proficient in data entry and using relevant software systems
- Familiarity with supply chain management principles
- Experience working with SyteLine or similar ERP systems is preferred
- Ability to analyze data and make informed decisions based on findings
- Knowledge of 3PL operations and freight transportation is a plus
- Familiarity with phone systems for effective communication
- Typing speed and accuracy

Pay: $40,000.00-$45,000.00 per month

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- dispatching: 1 year (preferred)

Work Location: Hybrid remote in North York, ON M2J 5C2


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