Call Centre Agent

4 weeks ago


Mississauga, Canada Dundas Tower Dental Centre Full time

Schedule new appointments for assigned office on a daily basis

Confirm, reschedule or cancel appointments accordingly

Assist with scheduling appointments for all providers (Dentists, Specialists and Hygienists)

Efficiently schedule a minimum of 7 new appointments per day

Must have excellent communication skills, both verbal and written, with a clear and pleasant telephone manner

Handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Review patient insurance balance and frequency period prior to scheduling any appointment(s)

Previous customer service or call center experience is a plus but not mandatory.

Ability to multitask and work under pressure

*Tagalog speaking would be an asset but not mandatory*

Expected start date: As soon as possible

Scheduled shift day(s) and start/end time will be:
Wednesday - 11 AM to 7 PM
Thursday - 11 AM to 7 PM
Friday - 11 AM to 7 PM
Saturday - 9 AM to 4 PM

**Job Type**: Part-time
Part-time hours: 28 per week

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Every Weekend

**Education**:

- Secondary School (preferred)

Ability to Commute:

- Mississauga, ON L5B 2N6 (required)

Ability to Relocate:

- Mississauga, ON L5B 2N6: Relocate before starting work (required)

Work Location: In person

Expected start date: 2023-11-27


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