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Call Center Agent

4 months ago

Mississauga, Canada Hypertec Group Full time

Be a part of the Medioh success story and its phenomenal growth.

Medioh makes digital health happen at transformative scale for healthcare providers, home health agencies and insurers across the United States and Canada. Providing powerful health outcomes for a growing base of more than 100,000 patients, Medioh empowers many of the largest and most innovative health care industry players with innovative digital health services and operational support for scalable telehealth and remote monitoring solutions.

We are currently seeking a **Call Center Agent **to be part of a Medioh team who takes pride in bridging the gaps between technology and strong human connections to enhance the trust and intimacy of patient care.

**CORE RESPONSIBILITIES**
- Log into the telephone system, adhering to the defined schedule;
- Process requests for service within service level agreements (SLA) while documenting all relevant details in the CRM Ticket system;
- Coordinate with Field Engineer (FE) during onsite visits;
- Provide superior customer service to all our customers while remaining courteous and professional;
- Follow up on service calls and keep them up-to-date at all times (respecting SLA;)
- Ensure that service calls are escalated to the incident manager when not meeting SLA;
- Respect company guidelines for planned and unplanned absences;
- Execute additional tasks related to the role.

**WHAT YOU WILL BRING**
- High School Diploma or GED;
- Previous computer diagnostic and technical support (an asset);
- Basic computer skills, including Microsoft Office programs;
- Strong verbal and written communication skills;
- Strong interpersonal skills and ability to interact effectively with diverse populations;
- Excellent organizational and time management skills;
- High degree of self-motivation and ability to work with minimum supervision;
- Ability to work a flexible schedule.

**WHAT WE OFFER**
- A dynamic and collaborative work environment;
- Hybrid Work Environment (Telework possible);
- Competitive compensation package;
- Employer Contribution to a Health Spending Account (up to $500 annually);
- Paid Floater Day;
- RRSP program with employer contribution;
- Employee Assistance Program (EAP);
- Tuition Reimbursement Program;
- Employee Purchase Program;
- Career advancement opportunities.
- Medioh is an equal opportunity employer._
- Medioh evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic._