Call Center Universal Agent

2 weeks ago

Mississauga, Canada Carter's Full time

**Serving the needs of all families with young children, **Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
- **PLEASE NOTE: CANDIDATE MUST RESIDE IN CANADA**

ESSENTIAL JOB FUNCTIONS (TASKS, DUTIES AND RESPONSIBILITIES MOST IMPORTANT FOR THE JOB)

First level customer support
- Communicate effectively in both written and verbal communication fluently
- Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
- Educate and recommend Carter’s and OshKosh products to the customer maximizing opportunities to upsell or cross-sell company products and services
- Complete necessary documentation to manage customer complaints, uses and subsequent solutions
- Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
- Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
- Use technology tools as directed and within established guidelines
- Maintain confidentiality of the organization’s customer data
- Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
- Participate in individual and team trainings and meetings to ensure knowledge is up-to-date

SECONDARY FUNCTIONS (IF APPLICABLE - ANY DUTIES NOT CONSIDERED ESSENTIAL)
- Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness
- Abide by Carter’s policies and procedures; specifically the attendance policy
- Must know, understand and follow all Standard Operating Procedures
- Other miscellaneous duties assigned

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS MINIMUM COMPENTENCIES REQUIRED FOR JOB PERFORMANCE)
- Ability to work independently, adhere to work schedule and manage regular duties with mínimal supervision
- Preferred experience working in a call center environment and/or customer service experience
- Demonstrate excellence with listening, verbal and written communication skills
- Ability to successfully operate multiple communication platforms simultaneously

Pursuant to Colorado regulations, if this job is performed in Colorado, the hourly pay rate range is $13.00 - $15.00

LI-Remote

**Required Experience**:
PRIOR WORK EXPERIENCE AND EDUCATION REQUIREMENTS
- High school diploma or a GED preferred (not required)
- Minimum 6 months of customer service experience
- Call center, Retail and/or Ecommerce experience is a plus
- Technical aptitude is a plus, but not required

PHYSICAL AND WORK DEMANDS
- Access to a reliable computer with a mouse, keyboard, ethernet port, and input for a headset(Carter’s-provided headset)
- High speed internet with minimum speed of 20 Mbps
- Ability to work in a highly structured environment
- Ability to work in a competitive performance driven environment
- Ability to handle repetitiveness of contacts from internal and external customers
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- Holiday work schedule as defined by Management and business needs/volume
- Comply with blackout periods as determined by Management

NOTE- THIS POSITION DESCRIPTION IS NOT INTENDED TO BE ALL-INCLUSIVE. THE DUTIES DESCRIBED MAY BE CHANGED OR REASSIGNED AT THE DISCRETION OF MANAGEMENT, AND THE EMPLOYEE MAY BE REQUIRED TO PERFORM DUTIES THAT ARE NOT LISTED IN THE POSITION DESCRIPTION.

  • Call Center Agent Job in the Peel Region Coming Soon

    3 weeks ago

    Mississauga, Canada ABL Employment.com Full time

    Within ABL Careers, we are seeking experienced and qualified candidates to work with our clients who will have call center positions open in the Peel Region (Mississauga & Brampton) at the end of 2023 and beginning of 2024. Requirements: – Fluent in English – Good work ethic – Customer service or call center experience – Must have your computer...

  • Call Center Agent Job in the Peel Region Coming Soon

    3 weeks ago

    Mississauga, Canada ABL Employment.com Full time

    Within ABL Careers, we are seeking experienced and qualified candidates to work with our clients who will have call center positions open in the Peel Region (Mississauga & Brampton) at the end of 2023 and beginning of 2024. Requirements: – Fluent in English – Good work ethic – Customer service or call center experience – Must have your computer...

  • Call Center Agent Job in the Peel Region Coming Soon

    3 weeks ago

    Mississauga, Canada ABL Employment.com Full time

    Within ABL Careers, we are seeking experienced and qualified candidates to work with our clients who will have call center positions open in the Peel Region (Mississauga & Brampton) at the end of 2023 and beginning of 2024. Requirements: – Fluent in English – Good work ethic – Customer service or call center experience – Must have your computer...

  • Bilingual Call Center Agent

    1 day ago

    Mississauga, Canada Alliance Group & Staffing Full time

    **Responsibilities**: - Handle inbound and outbound calls in a professional and customer-focused manner. - Provide accurate and timely information to clients in both **English and French**: - Assist customers with inquiries, concerns, and problem resolution. - Document and update customer records in the company's database. - Collaborate with team members...

  • Call Centre Agent

    6 days ago

    Mississauga, Canada Studio Dental Square One Full time

    Join our team as a Call Center Representative to provide exceptional customer service and support. This role offers the opportunity to engage with customers over the phone, assist with inquiries, and promote products or services. **Duties**: - Handle inbound and outbound calls professionally and courteously - Provide accurate information to customers...

  • Call Centre Agent

    6 days ago

    Mississauga, Canada Dundas Tower Dental Centre Full time

    Schedule new appointments for assigned office on a daily basis Confirm, reschedule or cancel appointments accordingly Assist with scheduling appointments for all providers (Dentists, Specialists and Hygienists) Efficiently schedule a minimum of 7 new appointments per day Must have excellent communication skills, both verbal and written, with a clear and...

  • Call Center Agent Distant Position

    5 days ago

    Mississauga, Canada Modern Earthscapes Land Design Full time

    We are an established Landscape Design / Build & Grounds Maintenance company located in Ontatio. We design, build & maintain beautiful and functional landscapes for our clients individual needs, tastes and lifestyles. With this goal in mind, we strive to promote, nurture and encourage a fun, safe, professional and rewarding company culture for all team...

  • Call Centre Representative

    3 days ago

    Mississauga, Canada Ontario Smart Energy Full time

    We are looking for 2 call centre agents to join our team! **Requirements**: Preferably call centre experience and also customer service background. Basic working knowledge of Microsoft Word, Excel and CRM. Good communication skills, organisational ability, speed and efficiency. Positive attitude and good phone manners. All training will be provided. Work...

  • French Teacher

    1 day ago

    Mississauga, Canada Expressive Language Center Full time

    Expressive Language Center is seeking French teachers to teach corporate clients in Mississauga, Ontario.Please note this is not for teaching online and the candidates should reside in Mississauga or somewhere close. ResponsibilitiesPrepare learners to reach their desired DELF or DALF levelsEnsuring a high level of customer satisfactionQualificationsA...

  • Corporate Registry Associate

    5 days ago

    Mississauga, Canada Business Registration Center (BRC) Full time

    **Company Information**: Business Registration Center is a Canadian company (online based) specialized in business incorporation, registration and corporate filing services. The company offers wide ranges of services along with articles of incorporation, by-laws, non-profit corporation set up, trademark and copyright registration, corporate filing including...

  • French Teacher

    2 days ago

    Mississauga, Canada Expressive Language Center Full time

    Expressive Language Center is seeking French teachers to teach corporate clients in Mississauga, Ontario. Please note this is not for teaching online and the candidates should reside in Mississauga or somewhere close. Responsibilities Prepare learners to reach their desired DELF or DALF levels Ensuring a high level of customer...

  • French Teacher

    3 days ago

    Mississauga, Canada Expressive Language Center Full time

    Expressive Language Center is seeking French teachers to teach corporate clients in Mississauga, Ontario. Please note this is not for teaching online and the candidates should reside in Mississauga or somewhere close. Responsibilities Prepare learners to reach their desired DELF or DALF levels Ensuring a high level of customer...

  • French Teacher

    3 days ago

    Mississauga, Canada Expressive Language Center Full time

    Expressive Language Center is seeking French teachers to teach corporate clients in Mississauga, Ontario. Please note this is not for teaching online and the candidates should reside in Mississauga or somewhere close. Responsibilities Prepare learners to reach their desired DELF or DALF levels Ensuring a high level of customer...

  • French Teacher

    2 days ago

    Mississauga, Canada Expressive Language Center Full time

    Expressive Language Center is seeking French teachers to teach corporate clients in Mississauga, Ontario.Please note this is not for teaching online and the candidates should reside in Mississauga or somewhere close.Responsibilities Prepare learners to reach their desired DELF or DALF levels Ensuring a high level of customer satisfactionQualifications A...

  • French Teacher

    3 days ago

    Mississauga, Canada Expressive Language Center Full time

    Expressive Language Center is seeking French teachers to teach corporate clients in Mississauga, Ontario.Please note this is not for teaching online and the candidates should reside in Mississauga or somewhere close. ResponsibilitiesPrepare learners to reach their desired DELF or DALF levelsEnsuring a high level of customer satisfactionQualificationsA...

  • French Teacher

    1 day ago

    Mississauga, Canada Expressive Language Center Full time

    Expressive Language Center is seeking French teachers to teach corporate clients in Mississauga, Ontario. Please note this is not for teaching online and the candidates should reside in Mississauga or somewhere close. Responsibilities Prepare learners to reach their desired DELF or DALF levels Ensuring a high level of customer satisfaction Qualifications ...

  • French Teacher

    3 days ago

    Mississauga, Canada Expressive Language Center Full time

    Expressive Language Center is seeking French teachers to teach corporate clients in Mississauga, Ontario.Please note this is not for teaching online and the candidates should reside in Mississauga or somewhere close. ResponsibilitiesPrepare learners to reach their desired DELF or DALF levelsEnsuring a high level of customer satisfactionQualificationsA...

  • French Teacher

    5 hours ago

    Mississauga, Canada Expressive Language Center Full time

    Expressive Language Center is seeking French teachers to teach corporate clients in Mississauga, Ontario.Please note this is not for teaching online and the candidates should reside in Mississauga or somewhere close. ResponsibilitiesPrepare learners to reach their desired DELF or DALF levelsEnsuring a high level of customer satisfactionQualificationsA...

  • Purchasing Agent

    1 day ago

    Mississauga, Canada Russel Metals Full time

    Russel Metals is one of the largest metals distribution companies in North America, with a growing focus on value-added processing. It carries on business in three segments: metals service centers, energy field stores and steel distributors. Its network of metals service centers carries an extensive line of metal products in a wide range of sizes, shapes and...

  • French Teacher

    3 days ago

    Mississauga, ON, Canada Expressive Language Center Full time

    Expressive Language Center is seeking French teachers to teach corporate clients in Mississauga, Ontario. Please note this is not for teaching online and the candidates should reside in Mississauga or somewhere close. Responsibilities Prepare learners to reach their desired DELF or DALF levels Ensuring a high level of customer satisfaction ...