Call Centre Agent

4 weeks ago


Mississauga, Canada Professional Metal Roofing Inc. Full time

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our construction company team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients over the phone. This is a great opportunity for someone who looks for career development opportunities, has excellent communication skills and construction industry experience.

**Responsibilities**:

- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with inquiries, concerns, and requests
- Provide accurate information about products, services, and promotions
- Upsell products or services when appropriate
- Process orders, returns, and exchanges
- Analyze customer needs and recommend suitable solutions
- Resolve customer complaints or issues with patience and empathy
- Follow call center scripts and procedures to ensure consistency and quality
- Meet or exceed individual performance goals

**Skills**:

- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Strong problem-solving abilities and attention to detail
- Sales-oriented mindset with the ability to identify upselling opportunities
- Ability to remain calm under pressure and handle difficult customers with professionalism

We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. If you are a motivated individual who enjoys providing exceptional customer service, we would love to hear from you.

Note: This is a full-time position with flexible scheduling options.

Pay: $25.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
- Construction estimating: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person


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