Tds Operations Analyst Iii

6 months ago

Toronto, Canada TD Bank Full time

**TDS Operations Analyst III**:

- 430671BR

**Job Category - Primary**
- Securities / Wholesale Banking

**Work Location**
- TD Centre - North - 77 King Street West

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

**Job Details**
- Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
- Act as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives
- Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
- Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups
- Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
- Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process
- Work closely with other internal bank partners to ensure all clients' needs are met

**Job Requirements**
- Experienced level of the role with general business and operational knowledge or related skills required
- Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact
- Identifies and investigates non
- standard operational/reporting/ process issues
- Provides recommendations or escalates issues to appropriate area
- Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
- Requires working professional level knowledge of the functional area and/or business areas supported
- Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus
- May operate as a working lead on initiatives as assigned
- May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
- Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
- Ability to support multiple functions within the broader businesses
- Generally reports to a Group Manager

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid

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